Spa Director

COCON; Greater London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player in wellness is seeking a dynamic Spa Director to lead their flagship spa in Mayfair, London. This role offers an exciting opportunity to shape the guest journey and spa culture while managing a diverse team. You will be responsible for ensuring operational excellence, financial management, and creating unforgettable experiences for guests. Join a fast-growing company that values integrity, compassion, and professional excellence, and make a significant impact in the luxury wellness sector. If you are passionate about hospitality and wellness, this is the perfect opportunity for you to shine.

Benefits

Competitive Salary

Growth & Development opportunities

28 days of paid annual leave

Meals on Duty

Company pension scheme

Ongoing training and professional development

Qualifications

• Substantial experience in a Spa Director or Manager role at a luxury 5-star property.
• Strong knowledge of spa operations and emerging wellness trends.

Responsibilities

• Lead a high-performance team to ensure exceptional guest experiences.
• Develop SOPs for daily operations and monitor compliance with brand guidelines.

Skills

Leadership

Team Management

Guest Experience

Operational Excellence

Financial Management

Marketing

Interpersonal Skills

Communication Skills

Education

Relevant qualifications in spa management

Hospitality business management

Tools

Modern scheduling platforms

Job description

Direct message the job poster from COCON

COO at start-up building framework * led Operations at Amazon to last mile success focus on Efficiency + Profitability + Customer satisfaction using…

Location: Mayfair, London

Company: Ken Tui Management (Subsidiary of COCON Group)

Employment Type: Full-Time

About Us

Ken Tui Management is an innovative spa operator with growing footprints in Amsterdam, London, and soon Paris. Founded in 2020, we specialise in delivering high-end, culturally inspired spa experiences where we blend traditional hospitality etiquette and operations with a modern twist and a vibrant, collaborative work culture. By professionalising what has historically been an artisanal industry—and creating deep partnerships with prestigious hotel groups across Europe and the UK—we are privileged to continue expanding our reach and reputation.

We are now thrilled to be launching a new flagship spa at a prestigious 5-star property in Mayfair, London (part of a global luxury hotel collection). This spa represents our newest and most ambitious project to date—a truly transformative retreat in the heart of the city, and the signature location among a total of six spa properties under a unique brand we developed for a major hotel group in London.

About the Flagship Spa

The hotel & spa have been entirely renovated and are due to officially re-open mid-March 2025. The spa and fitness facilities feature:

1. Four luxurious treatment rooms, including a duo space and multipurpose areas for yoga, meditation, and VIP experiences;
2. A salt mineral bath and heat experiences for ultimate relaxation;
3. A plunge pool and a fully equipped gym featuring the latest TechnoGym equipment;
4. A brand new, modern infrared sauna;
5. Our signature treatments will showcase bespoke Ayurvedic therapies, blending sustainably time-honoured rituals, natural products, and results-driven skincare.

Why Join Us

We’re a young, fast-growing business bringing together exceptional people passionate forwellness and hospitality, and enacting daily our values of uncompromising integrity, compassion, empowered growth, and professional excellence—ensuring everyone feels valued, engaged, and inspired to give their best.

Position Overview

You will be the driving force behind our flagship spa’s success—motivating a high-performance yet deeply caring team, curating memorable guest journeys, and setting new benchmarks in urban wellness. Your key responsibilities will include:

1. Leadership & Team Management
   • Recruit, train, and inspire a diverse team of therapists, receptionists, and attendants;
   • Foster a culture of excellence, inclusivity, and collaboration;
   • Conduct routine training and performance evaluations to uphold 5-star standards.
2. Guest Experience & Service Quality
   • Ensure an unparalleled spa journey from booking to post-visit follow-up;
   • Handle feedback promptly, address service shortcomings, and drive continuous improvement;
   • Collaborate with hotel departments (F&B, Rooms) to deliver holistic wellness offerings.
3. Operational Excellence
   • Develop and implement SOPs for seamless daily operations (appointment scheduling, inventory management, vendor relations);
   • Oversee facility maintenance, ensuring pristine cleanliness and an ambience befitting a luxury flagship;
   • Monitor compliance with health, safety, and brand guidelines.
4. Financial & KPI Management
   • Manage the spa budget, optimising revenue (treatments, retail, memberships) while controlling costs;
   • Track and analyse key performance indicators (spa occupancy, average spend, retail upsell) to drive growth and profitability;
   • Contribute to quarterly/annual forecasting, reporting, and strategic planning.
5. Marketing & Brand Collaboration
   • Partner with our marketing team to develop promotions, packages, and special events;
   • Represent the spa’s identity in alignment with broader hotel brand standards;
   • Build local partnerships and community outreach programmes.

Qualifications & Experience

1. Substantial experience in a Spa Director and/or Manager or similar leadership role at a luxury 5-star property or high-end wellness establishment;
2. Strong knowledge of spa operations, treatments, and emerging wellness trends;
3. Proven track record of inspiring teams, achieving guest satisfaction, and meeting financial targets;
4. Tech-savvy and organised, adept at using modern platforms for scheduling, reporting, and internal communications;
5. Excellent interpersonal and communication skills; ability to partner effectively with both hotel and corporate teams;
6. Relevant qualifications in spa management, holistic therapies, or hospitality business management are advantageous;

What We Offer

1. Competitive Salary aligned with experience, with the potential for a Director-level package for suitably qualified candidates, or growth into the role within time;
2. Growth & Development opportunities within our expanding multi-city operations;
3. A chance to shape the flagship spa concept—leading the guest journey and spa culture from the ground up;
4. Access to ongoing training and professional development;
5. 28 days of paid annual leave (including bank holidays);
6. Meals on Duty, company pension scheme, and other benefits;
7. A progressive, dynamic workplace that balances hospitality tradition with innovation.

Equal Opportunity

Ken Tui Management is an equal opportunities employer, committed to diversity and inclusion. All applicants must be eligible to live and work in the UK. Proof of right to work will be required prior to employment.

How to Apply

If you’re passionate about elevating spa experiences through creative leadership and meticulous operational oversight—and excited to pioneer a flagship wellness retreat in London’s Mayfair— we’d love to hear from you. Please send your CV and a cover letter outlining your relevant experience, your vision for this flagship spa and how you would execute that vision.

Seniority level

• Director

Employment type

• Full-time

Job function

• Other
• Health, Wellness & Fitness