Spa Customer Experience Specialist
Bannatyne Group
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Benefits offered by this job
Job summary
Bannatyne Group is seeking a friendly Spa Customer Service Agent to join our wellness-focused team. You will handle inquiries, manage bookings, and support guests across multiple touchpoints, delivering outstanding service. The role emphasizes collaboration, flexibility, and a customer-centric approach.
Join Bannatyne Group to contribute to a premium health and wellness experience, with opportunities for professional development and a positive, team-oriented work environment.
Qualifications
- Strong problem solving with attention to detail.
- Ability to work with colleagues to reach goals.
- Self-motivated and able to work autonomously.
- Commitment to delivering exceptional customer service and understanding guest needs.
- Able to adapt to changing priorities in a dynamic environment.
Responsibilities
- Handle inquiries and complaints via email, phone, live chat and other channels.
- Investigate queries and resolve complaints promptly per guidelines.
- Answer guest questions from guests, third parties and club locations.
- Provide information on spa services, packages, treatments and policies.
- Manage spa bookings for guests, including create and amend bookings.
- Support colleagues during busy periods and foster a positive team environment.
- Participate in team meetings and professional development activities.
Skills
Job description
Bannatyne Group is seeking a friendly Spa Customer Service Agent to join our wellness-focused team. You will handle inquiries, manage bookings, and support guests across multiple touchpoints, delivering outstanding service. The role emphasizes collaboration, flexibility, and a customer-centric approach.
Join Bannatyne Group to contribute to a premium health and wellness experience, with opportunities for professional development and a positive, team-oriented work environment.
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