Spa Customer Experience Specialist

Bannatyne; Tees Valley; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Lunch or breakfast

Flexible schedule

28 days annual leave

Free gym membership

Spa treatment discount

Spa product discount

Cafe/bar discount

Career development

Wellbeing support

Service awards

Staff awards

Discounts

Job summary

Bannatyne Group is seeking a Spa Customer Service Agent to deliver exceptional service to our spa clients in Darlington. You will handle inquiries, manage bookings, and support colleagues in a busy wellness environment.

The role emphasizes customer-centric communication and a proactive approach to problem resolution. The ideal candidate has strong written and verbal skills, a customer-focused mindset, and the ability to adapt to a dynamic setting.

Qualifications

• Strong written and verbal communications skills.
• Excellent problem solving abilities and attention to detail.
• Ability to work collaboratively with colleagues to achieve common goals.
• Self-motivated and able to work independently.

Responsibilities

• Handle inquiries and complaints via email, telephone, live chat and other mediums.
• Investigate queries/complaints promptly and according to guidelines.
• Answer queries from guests, third parties and club locations.
• Provide information about spa services, packages, treatments, policies and terms.

Skills

Customer service

Communication

Problem solving

Teamwork

Independence

Job description

Bannatyne Group is seeking a Spa Customer Service Agent to deliver exceptional service to our spa clients in Darlington. You will handle inquiries, manage bookings, and support colleagues in a busy wellness environment.

The role emphasizes customer-centric communication and a proactive approach to problem resolution. The ideal candidate has strong written and verbal skills, a customer-focused mindset, and the ability to adapt to a dynamic setting.