Customer Service Agent Spa

Bannatyne; Tees Valley; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Lunch or breakfast

Flexible schedule

28 days annual leave

Free gym membership

Spa treatment discount

Spa product discount

Cafe/bar discount

Career development

Wellbeing support

Service awards

Staff awards

Discounts

Job summary

Bannatyne Group is seeking a Spa Customer Service Agent to deliver exceptional service to our spa clients in Darlington. You will handle inquiries, manage bookings, and support colleagues in a busy wellness environment.

The role emphasizes customer-centric communication and a proactive approach to problem resolution. The ideal candidate has strong written and verbal skills, a customer-focused mindset, and the ability to adapt to a dynamic setting.

Qualifications

• Strong written and verbal communications skills.
• Excellent problem solving abilities and attention to detail.
• Ability to work collaboratively with colleagues to achieve common goals.
• Self-motivated and able to work independently.

Responsibilities

• Handle inquiries and complaints via email, telephone, live chat and other mediums.
• Investigate queries/complaints promptly and according to guidelines.
• Answer queries from guests, third parties and club locations.
• Provide information about spa services, packages, treatments, policies and terms.

Skills

Customer service

Communication

Problem solving

Teamwork

Independence

Job description

Job Title : Customer Service Agent (Spa)
Hours : 37.5 per week
Rate of Pay : £25,154 per annum
Location : Darlington
Are you passionate about delivering exceptional customer service for spa clients? Bannatyne Group is seeking a friendly and professional Spa Customer Service Agent to join our dedicated team. If you have excellent communication skills, a customer-focused attitude and a love for the wellness industry, we want to hear from you!

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Spa Customer Service Agent

• Handle any inquiries and complaints via email, telephone, live chat and any other mediums the business may use.
• Investigate queries/complaints, in accordance with guidelines and in a timely manner.
• Answering queries from guests, third parties and our club locations.
• Address any client inquiries and provide information about spa services such as packages, treatments, policies, terms and conditions.
• Manage spa bookings on behalf of guests such as making and amending bookings.
• Support colleagues during busy periods and contribute to a positive team environment.
• Participate in team meetings, training sessions and professional development activities.

What we are looking for:

• Strong written and verbal communications skills.
• Excellent problem solving abilities and attention to detail.
• The ability to work collaboratively with colleagues to achieve common goals.
• Be self motivated and able to work independently.
• The ability to demonstrate a commitment to providing exceptional customer service and understanding customer needs.
• Have the ability to adjust to changing priorities and remain flexible in a dynamic environment

It would be desirable if you had previous experience in complaint handling, along with experience in the health, wellness and fitness industry. It would also be advantageous if you had knowledge of Bannatyne Group services and offerings.

Why Bannatyne?

Bannatyne Group is dedicated to providing top-tier health and wellness services, committed to improving the quality of life for our members. Our team is integral to delivering excellent customer service and we ensure to provide everyone with further opportunities to develop their knowledge and skills.

Join us and be part of our mission to promote health and wellness.

Join us at Bannatyne, where every team member makes a difference!