Spa Beauty Assistant Manager - Chafford Hundred

Bannatyne Group; Grays; On-site; GBP 25,000 - 33,000; Full time

Job summary

Bannatyne Group in the United Kingdom is seeking a Spa Assistant Manager to help oversee daily spa operations, ensuring a calm, welcoming experience for guests.

You will support the Spa Manager in leading therapists and support staff, deliver treatments when required, manage bookings and inventory, and strive to exceed guest expectations.

Qualifications

• NVQ Level 2 & 3 Beauty Therapy or equivalent.
• Experience leading a team of spa staff.
• Excellent customer service and communication skills.

Responsibilities

• Assist with overseeing daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
• Assist the Spa Manager to lead, motivate, and manage a team of skilled therapists and support staff.
• Support the Spa Manager in developing and implementing strategies to increase spa revenue and client satisfaction.
• Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet guests' individual needs when required.
• Maintain the highest standards of cleanliness, safety and customer service.
• Assist with managing inventory, budgets and scheduling to ensure efficient spa operations.
• Creating a positive and collaborative work environment promoting professional growth and development.

Skills

Leadership

Customer service

Communication

Problem solving

Team management

Flexibility

Education

NVQ Level 2 & 3 Beauty Therapy

Job description

Job Title : Spa Assistant Manager Hours : 40 hours per week Rate of Pay : 13.90 per hour Location : Chafford Hundred

Are you passionate about wellness and customer service? Do you have a talent for leading a team to deliver exceptional experiences?

A typical day in the life of an Assistant Spa Manager:

• Assist with overseeing daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
• Assist the Spa Manager to lead, motivate, and manage a team of skilled therapists and support staff.
• Support the Spa Manager in developing and implementing strategies to increase spa revenue and client satisfaction.
• Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet guests' individual needs when required.
• Maintain the highest standards of cleanliness, safety and customer service.
• Assist with managing inventory, budgets and scheduling to ensure efficient spa operations.
• Creating a positive and collaborative work environment promoting professional growth and development.,

Why Bannatyne?

Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As an Assistant Spa Manager at Bannatyne, you'll play a pivotal role in assisting the Spa Manager to deliver the ultimate spa experience.

What we are looking for:

• Have an NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
• Have dynamic interpersonal skills and a customer focused attitude.
• Have excellent written and verbal communication skills and be confident speaking to clients face to face, over the telephone and by email.
• Proven experience of delivering excellent customer service.
• Be flexible and proactive in managing multiple priorities.
• The ability to make decisions, solve problems and take appropriate action.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays.

It would be desirable if you had Knowledge of ELEMIS products and treatments.

It would also be advantageous if you had experience of guiding, managing and motivating teams to bring collective success and proven experience of upselling and cross-selling to maximise profits.