Assistant Spa Manager

Bannatyne Group; Grays; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

B-fed - complimentary lunch or ontbijt

Flexible schedule

28 days annual leave increases withten

Free gym membership

Complimentary gym membership for other

Discounted Spa Treatments - 30%

Discounted Spa Goods - 20% ELEMIS

Discounted Meals and Beverages - 50%

Career & Personal Development training

Mental Health, Well-Being and EAP Serv

Length of Service Awards

Staff Awards and Bonuses

Discounted entertainment and shopping

Job summary

Bannatyne Group is hiring an Assistant Spa Manager to help oversee daily spa operations and deliver a premium guest experience.

You will lead a team of therapists and support staff, drive revenue growth, and uphold the highest safety, cleanliness, and service standards. The role requires flexibility, strong communication, and a passion for wellness and guest satisfaction.

Join a luxury spa group offering extensive staff perks and development opportunities in a supportive environment.

Qualifications

• NVQ Level 2/3 Beauty Therapy qualification or equivalent.
• Proven leadership and guest-service experience in a wellness/spa environment.
• Strong communication and interpersonal skills.

Responsibilities

• Oversee daily spa operations to ensure a seamless guest experience.
• Lead, motivate and manage therapists and support staff.
• Develop and implement strategies to increase spa revenue and client satisfaction.
• Perform spa treatments as needed to maintain guest experience.
• Maintain high standards of cleanliness, safety and customer care.
• Assist with inventory, budgets and scheduling to ensure efficient operations.

Skills

Leadership

Customer service

Communication skills

Team management

Problem solving

Upselling

Education

NVQ Level 2 & 3 Beauty Therapy

Job description

If so, Bannatyne's luxurious spa invites you to join our team as an Assistant Spa Manager!

Our Perks:

• B-fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of an Assistant Spa Manager:

• Assist with overseeing daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
• Assist the Spa Manager to lead, motivate, and manage a team of skilled therapists and support staff.
• Support the Spa Manager in developing and implementing strategies to increase spa revenue and client satisfaction.
• Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet guests' individual needs when required.
• Maintain the highest standards of cleanliness, safety and customer service.
• Assist with managing inventory, budgets and scheduling to ensure efficient spa operations.

Creating a positive and collaborative work environment promoting professional growth and development., Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As an Assistant Spa Manager at Bannatyne, you'll play a pivotal role in assisting the Spa Manager to deliver the ultimate spa experience.

Requirements / Eligibility:

• Are you passionate about wellness and customer service? Do you have a talent for leading a team to deliver exceptional experiences?, Have an NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
• Have dynamic interpersonal skills and a customer focused attitude.
• Have excellent written and verbal communication skills and be confident speaking to clients face to face, over the telephone and by email.
• Proven experience of delivering excellent customer service.
• Be flexible and proactive in managing multiple priorities.
• The ability to make decisions, solve problems and take appropriate action.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays.
• It would be desirable if you had Knowledge of ELEMIS products and treatments. It would also be advantageous if you had experience of guiding, managing and motivating teams to bring collective success and proven experience of upselling and cross-selling to maximise profits.

Join us at Bannatyne, where wellness is our passion and our people make it happen!