Senior Spa Beauty Therapist

Bannatyne; Birmingham; On-site; GBP 38,573,000 - 44,083,000; Full time

Benefits offered by this job

Complimentary lunch

Flexible schedule

28 days leave

Free gym membership

Discounted spa treatments

Discounted spa goods

Discounted meals and beverages

Career development

Mental health support

Awards and bonuses

Discounted entertainment

Job summary

Bannatyne Group is seeking a Senior Spa Therapist to lead treatments and mentor Junior Therapists at Brindley Place, Birmingham. The role focuses on delivering high-quality spa experiences and building strong guest relationships.

You will oversee services, ensure cleanliness and safety, and contribute to promoting spa offers while supporting team development and revenue growth.

Qualifications

• NVQ Level 2 & 3 Beauty Therapy or equivalent.
• Proven experience as a Spa Therapist.
• Strong interpersonal and communications skills with a customer-focused attitude.

Responsibilities

• Perform a variety of spa treatments including massages, facials, manicures and pedicures.
• Lead, mentor and support junior spa therapists.
• Liaise with the Spa Manager and ensure high standards of cleanliness.

Skills

Spa Therapy

Customer service

Communication

Education

NVQ Level 2 & 3 Beauty Therapy

Job description

Job Title : Senior Spa Beauty Therapist
Hours : 40 per week
Rate of Pay : £13.60 per hour
Location : Brindley Place

Are you an experienced Spa Therapist with a passion for wellness and exceptional service? Bannatyne Group, a premier name in health and wellness, is seeking a Senior Spa Therapist to join our team and lead by example. If you’re ready to take your career to the next level, we want to hear from you!

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Senior Spa Therapist:

• Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet guests' individual needs.
• Lead, mentor and support Junior Spa Therapists, ensuring a culture of continuous learning and professional growth.
• Liaise and support the Spa Manager.
• Provide professional, high-quality service to ensure a relaxing and rejuvenating experience for all clients.
• Ensuring the proper use of spa equipment and maintaining high standards of cleanliness.
• Build and maintain strong client relationships, encouraging repeat visits and referrals.
• Assist in promoting spa services, special offers and products to enhance the guest experience based on consultations.
• Maximise revenue opportunities in accordance with your targets and seek assistance if you need additional support or training.
• Stay informed about the latest industry trends and techniques to continuously enhance your skills.
• Adhering to all company health and safety guidelines.

What we are looking for:

• Have an NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
• Proven experience as a Spa Therapist.
• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays.

It would be desirable if you had knowledge and experience of ELEMIS products along with experience of guiding, managing and motivating teams to bring collective success. It would also be beneficial if you had proven experience of upselling and cross-selling to maximise profits.

Why Bannatyne?
At Bannatyne Group, we are dedicated to excellence in health and wellness. As a Senior Spa Therapist, you will have the opportunity to assist with leading a team, inspire excellence, and make a significant impact on our clients well-being. You’ll work in a luxurious environment, equipped with the best tools and products, and surrounded by a team that values your expertise.