Spa Beauty Assistant Manager

Bannatyne; Grays; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Lunch provided

Flexible hours

28 days leave

Gym membership

Spa discounts 30%

Product discounts 20% Elemis

Cafe/bar discount 50%

Training & development

Wellbeing support

Service awards

Staff bonuses

Entertainment discounts

Job summary

Bannatyne invites applications for an Assistant Spa Manager to lead a team of therapists and support staff, ensuring seamless guest experiences at the Chafford Hundred spa. The role emphasizes delivering exceptional service, upselling opportunities, and maintaining top standards of cleanliness and safety.

Ideal candidates will hold NVQ Level 2/3 Beauty Therapy and demonstrate strong communication, interpersonal skills, and the ability to manage multiple priorities in a busy spa environment.

Qualifications

• NVQ Level 2 & 3 Beauty Therapy or equivalent required.
• Demonstrated customer-focused approach and strong communication skills.
• Experience leading a small team in a service environment preferred.

Responsibilities

• Oversee daily spa operations to ensure a relaxing guest experience.
• Assist Spa Manager in leading therapists and support staff.
• Support strategies to increase spa revenue and guest satisfaction.
• Perform spa treatments as needed and tailor to guest preferences.
• Maintain high standards of cleanliness, safety and service.
• Help manage inventory, budgets and scheduling for efficient operations.
• Foster a positive, collaborative work environment.

Skills

Interpersonal skills

Communication

Customer service

Team leadership

Flexible & proactive

Education

NVQ Level 2 & 3 Beauty Therapy

Job description

Job Title : Spa Assistant Manager
Hours :40 hours per week
Rate of Pay :£13.90 per hour
Location :Chafford Hundred

Are you passionate about wellness and customer service? Do you have a talent for leading a team to deliver exceptional experiences?

If so, Bannatyne’s luxurious spa invites you to join our team as an Assistant Spa Manager!

Our Perks:

• B-fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of an Assistant Spa Manager:

• Assist with overseeing daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
• Assist the Spa Manager to lead, motivate, and manage a team of skilled therapists and support staff.
• Support the Spa Manager in developing and implementing strategies to increase spa revenue and client satisfaction.
• Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet guests' individual needs when required.
• Maintain the highest standards of cleanliness, safety and customer service.
• Assist with managing inventory, budgets and scheduling to ensure efficient spa operations.
• Creating a positive and collaborative work environment promoting professional growth and development.

What we are looking for:

• Have an NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
• Have dynamic interpersonal skills and a customer focused attitude.
• Have excellent written and verbal communication skills and be confident speaking to clients face to face, over the telephone and by email.
• Proven experience of delivering excellent customer service.
• Be flexible and proactive in managing multiple priorities.
• The ability to make decisions, solve problems and take appropriate action.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays.

It would be desirable if you had Knowledge of ELEMIS products and treatments. It would also be advantageous if you had experience of guiding, managing and motivating teams to bring collective success and proven experience of upselling and cross-selling to maximise profits.

Why Bannatyne?

Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As an Assistant Spa Manager at Bannatyne, you’ll play a pivotal role in assisting the Spa Manager to deliver the ultimate spa experience.

Join us at Bannatyne, where wellness is our passion and our people make it happen!