Room Attendant

Housekeeping; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension contributions

Employee discounts

Free meals on duty

Development programs

Healthcare plan

Bike to work

Season ticket loan

Job summary

Hotel Indigo K West Shepherd’s Bush is seeking a Room Attendant to join our pre-opening housekeeping team in London. You’ll deliver spotless bedrooms and bathrooms, maintain brand standards, and ensure guests experience comfort from the moment they arrive.

We value reliability, attention to detail, and a strong work ethic. This role suits those who enjoy physical work and pride in delivering exceptional guest stays, with great benefits and development opportunities at IHG properties.

Qualifications

• Previous experience in hotel or housekeeping preferred.
• Reliable and detail-focused with a strong work ethic.
• Ability to work independently and manage your own section.

Responsibilities

• Make beds and refresh amenities to high standards in guest rooms and bathrooms.
• Dust, vacuum, sanitise and prepare rooms for new arrivals or stays.
• Restock linen and amenities and report stock or damage.
• Respond to guest requests with warmth and professional service.
• Report maintenance issues or lost property to housekeeping.
• Follow safety, hygiene and COSHH procedures.
• Carry out general cleaning of public areas when required.

Skills

Attention to detail

Physical fitness

Customer service

Job description

It’s the little things that make the biggest difference.

At Hotel Indigo K West Shepherd’s Bush, we believe every guest experience begins with thoughtful preparation and finishes with unforgettable comfort. As a Room Attendant, you’ll bring care, precision, and personality to every space, ensuring our hotel reflects the charm and spirit of the neighbourhood in every detail. So come and join our pre-opening team, as we get ready to open our doors!

What’s Our Story?

Hotel Indigo celebrates the unique character of each neighbourhood, and we embrace the bold creativity of Shepherd’s Bush. Our housekeeping team plays a vital role in delivering that story, with exceptional service and immaculate rooms that leave a lasting impression.

Here’s what you can look forward to as our Room Attendant:

Annual salary: £30,992

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• IHG Employee rate across 6000 hotels globally
• Extensive discounts on our benefits platform
• Healthcare cash plan
• Interest-free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• World-class development programmes and growth opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

A Day in Your Neighbourhood

• Make it perfect: Clean guest bedrooms and bathrooms to the highest standards, from making beds to shining mirrors and refreshing amenities.
• Keep it spotless: Dust, vacuum, sanitise, and reset rooms for new arrivals or continued stays, following all brand and hygiene standards.
• Manage supplies: Monitor linen and amenities in your trolley, restock as needed, and report low stock or damaged items to your supervisor.
• Support guests: Respond warmly to guest requests, from extra towels to local tips and always going the extra mile when you can.
• Stay alert: Report maintenance issues, lost property, or anything unusual to the housekeeping office, contributing to a safe and well-managed environment.
• Take initiative: Support spring cleans, deep cleans, and occasional public area cleaning if needed.
• Stay safe: Follow all manual handling, hygiene, safety, and COSHH procedures, and help create a safe environment for guests and team members alike.

What’s Your Story?

You’re reliable, detail-focused, and enjoy physical work that makes a real impact. To thrive in this Room Attendant role, you’ll ideally have:

• Previous experience in a hotel or housekeeping role
• A strong work ethic and a sharp eye for detail
• Ability to work independently and manage your own section
• Physical fitness to be on your feet for most of the shift, lift up to 23kg, and perform repetitive tasks
• A flexible approach to shift work, including weekends and bank holidays
• A guest-first mind-set and willingness to support your team

If you're ready to take pride in the details and help us create standout stays, we’d love to hear your story. Join us as a Room Attendant at Hotel Indigo K West Shepherd’s Bush, where every polished corner is a part of the guest experience.