Spa Attendant

Rosewood London; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

28 days holiday

Food & beverage discounts

Company pension & life assurance

Enhanced sick pay

12 complimentary room nights

F&B discount worldwide

Up to 16 weeks parental leave

CSR and wellbeing activities

Job summary

Rosewood London is seeking a Spa Attendant to help keep the spa and fitness facilities pristine, welcoming, and well-prepared for guests throughout the day.

You will maintain high standards of cleanliness, assist guests with requests, and support the Spa team with daily operations while upholding discretion and professional guest care.

Qualifications

• Strong customer service and guest-facing skills.
• Ability to maintain discretion and protect guest privacy.
• Team-focused with collaborative spirit.
• Attention to detail in a busy spa environment.

Responsibilities

• Maintain spa and fitness suite cleanliness and hygiene throughout the day.
• Replenish guest amenities, towels, linen and supplies.
• Manage laundry and ensure linen stocked; handle lost property per procedures.
• Welcome guests warmly and respond to requests; assist with escorting guests within the spa.
• Complete spa opening and closing duties, including safety checks.
• Provide reception coverage during breaks and support the wider Spa team with deliveries.

Skills

Customer service

Hospitality

Discretion

Teamwork

Job description

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

You will join our Spa team, playing an important role in creating a welcoming, immaculate and relaxing environment for our guests. Reporting to the Director of Spa and Spa Supervisor, you will work closely with Spa associates to support the smooth day-to-day operation of the Spa and Fitness Suite.

YOUR ROLE

As a Spa Attendant, you will help ensure our Spa is beautifully presented, hygienic and fully prepared throughout the day. From maintaining our changing and wellness areas to replenishing amenities, managing laundry and warmly assisting guests, your attention to detail will contribute to a seamless and personable guest experience.

HOW YOU’LL MAKE THE PLACE

• Maintain exceptional standards of cleanliness and hygiene throughout the Spa and Fitness Suite, including changing rooms, showers, toilets, sauna and steam rooms.
• Replenish guest amenities, towels, linen and supplies, ensuring all areas remain tidy, comfortable and ready for our guests.
• Collect, distribute and organise clean and used laundry, ensuring linen is appropriately stocked and any lost property is handled in accordance with hotel procedures.
• Welcome guests warmly, respond promptly to requests and enquiries, and assist with escorting guests throughout the Spa when required.
• Complete Spa opening and closing duties, including required safety checks and preparing facilities for operation.
• Support the wider Spa team with day-to-day operational duties, including deliveries and providing reception cover during breaks when required.

COULD THIS BE YOU?

• You take pride in maintaining high standards of cleanliness, presentation and attention to detail.
• You have a warm and welcoming approach and are comfortable assisting guests with their requests.
• You understand the importance of discretion and respecting guest privacy within a Spa environment.
• You are organised and able to maintain standards while managing a variety of duties throughout your shift.
• You are a collaborative team member who is willing to support colleagues across the Spa operation.
• You understand the importance of safe working practices and are committed to following health, safety and hygiene procedures.

OUR BENEFITS

• 28 days paid holidays per annum including Bank Holidays
• Discounts on Food & Beverage
• Company pension scheme and life assurance
• Enhanced sick pay policy
• 12 complimentary room nights per year and F&B discount worldwide
• Up to 16 weeks paid parental leave
• Involvement in Corporate Social Responsibility programmes and wellbeing activities

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.