RWLGS - Assistant Front Office Manager

Assistant Front Office Manager; United Kingdom; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Room nights

F&B discounts

Benefits app

Volunteer day

Parental leave

Birthday day off

Developmental calendars

Life insurance

Sick pay

Job summary

Rosewood Hotel Group in the United Kingdom is seeking an Assistant Front Office Manager to lead guest relations and front desk operations at The Chancery Rosewood. You will blend hospitality excellence with people leadership to deliver a seamless guest journey from arrival to departure.

In this role you will mentor the Front Office team, uphold Forbes and Rosewood Brand Standards, manage schedules for day and night shifts, and drive exceptional service across all guest touchpoints.

Qualifications

• Proven hospitality leadership with warmth and composure.
• Strong Front Office knowledge and systems experience.
• Commitment to luxury brand standards (Forbes/LQA/Rosewood).

Responsibilities

• Lead guest journey from arrival to departure, ensuring seamless service.
• Develop the Front Office team and uphold high standards.
• Oversee schedules and staffing across day and night operations.
• Ensure Forbes, LQA and Rosewood standards are maintained across shifts.

Skills

Hospitality leadership

Front Office leadership

Guest relations

Brand standards

Staff development

Job description

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey.

At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

Join the Front of House leadership team at The Chancery Rosewood, working in close partnership with the Front Office Manager and leading our Guest Relations associates across both day and night operations. You'll be part of a collaborative team dedicated to ensuring every guest feels genuinely welcomed, supported and cared for throughout every stage of their stay.

YOUR ROLE

As Assistant Front Office Manager, you'll play a key role in delivering a seamless guest journey from first arrival to final departure. Combining operational discipline with genuine hospitality and people leadership, you'll support the Front Office Manager in developing the team, maintaining exceptional standards and leading from the front whenever the moment calls for it.

HOW YOU’LL MAKE THE PLACE

• Inspire and support Guest Relations associates to deliver exceptional experiences, creating a positive and motivated team environment where everyone takes pride in the welcome they provide.
• Take ownership of guest concerns and feedback, finding thoughtful solutions that ensure every guest feels heard and genuinely cared for.
• Support the Front Office Manager in overseeing team performance, schedules and operational efficiency, ensuring consistent service across both day and night operations.
• Champion Forbes, LQA and Rosewood Brand Standards across the Front Office team, leading by example and maintaining exceptional standards on every shift.
• Support onboarding, training and development for associates, helping identify development needs and creating opportunities for the team to grow with confidence.
• Assist with staffing and rota planning, adapting to occupancy levels and operational requirements while maintaining effective coverage and an exceptional guest experience.

COULD THIS BE YOU?

• You're a natural hospitality leader who brings warmth, confidence and composure to every guest and team interaction.
• You have strong knowledge of Front Office operations and systems and can support others in using them effectively.
• You're passionate about luxury hospitality standards and understand the importance of Forbes, LQA and brand standards in delivering a consistently exceptional experience.
• You're confident handling guest concerns, using sound judgement and genuine care to reach appropriate resolutions.
• You enjoy developing others and can provide constructive, supportive feedback that helps colleagues grow.
• You're adaptable and comfortable leading across day and night operations, responding positively to changing occupancy, staffing needs and unexpected operational challenges.

OUR BENEFITS

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible benefits app and monthly allowance to spend on whatever you like
• Give days - A paid volunteering day of leave annually
• Up to 16 weeks paid parental leave
• Birthday day off - A paid day of leave for your birthday
• Developmental & social calendars
• Life insurance
• Enhanced sick pay policy

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.

We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.