Spa Attendant

Spa Attendant; United Kingdom; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

28 days paid holidays per annum incl.

Discounts on Food & Beverage

Company pension scheme and life-assur

Enhanced sick pay policy

12 complimentary room nights per year

Up to 16 weeks paid parental leave

Talent development opportunities

Involvement in Corporate Social Respon

Job summary

Rosewood Hotel Group is seeking a Spa Attendant to join our Spa team. You will help ensure our Spa is beautifully presented, hygienic and ready for guests, maintaining changing rooms, amenities and assisting guests with warmth and discretion.

From opening to closing duties, you will support daily operations, replenish supplies, manage laundry and provide reception cover when needed, contributing to a seamless, welcoming guest experience in a luxury setting.

Qualifications

• You take pride in maintaining high standards of cleanliness, presentation and attention to detail.
• You have a warm and welcoming approach and are comfortable assisting guests with their requests.
• You understand the importance of discretion and guest privacy in a Spa environment.
• You are organized and able to manage multiple duties across your shift.
• You are a collaborative team member willing to support colleagues across Spa operations.
• You understand health, safety and hygiene procedures.

Responsibilities

• Maintain exceptional cleanliness and hygiene throughout the Spa and Fitness Suite.
• Replenish guest amenities, towels, linen and supplies.
• Manage laundry and ensure linen stock; handle lost property.
• Welcome guests warmly and assist with requests and escorts.
• Perform Spa opening and closing duties and safety checks.
• Support the Spa team with deliveries and reception cover during breaks.

Job description

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

You will join our Spa team, playing an important role in creating a welcoming, immaculate and relaxing environment for our guests. Reporting to the Director of Spa and Spa Supervisor, you will work closely with Spa associates to support the smooth day-to-day operation of the Spa and Fitness Suite.

YOUR ROLE

As a Spa Attendant, you will help ensure our Spa is beautifully presented, hygienic and fully prepared throughout the day. From maintaining our changing and wellness areas to replenishing amenities, managing laundry and warmly assisting guests, your attention to detail will contribute to a seamless and personable guest experience.

HOW YOU’LL MAKE THE PLACE

• Maintain exceptional standards of cleanliness and hygiene throughout the Spa and Fitness Suite, including changing rooms, showers, toilets, sauna and steam rooms.
• Replenish guest amenities, towels, linen and supplies, ensuring all areas remain tidy, comfortable and ready for our guests.
• Collect, distribute and organise clean and used laundry, ensuring linen is appropriately stocked and any lost property is handled in accordance with hotel procedures.
• Welcome guests warmly, respond promptly to requests and enquiries, and assist with escorting guests throughout the Spa when required.
• Complete Spa opening and closing duties, including required safety checks and preparing facilities for operation.
• Support the wider Spa team with day-to-day operational duties, including deliveries and providing reception cover during breaks when required.

COULD THIS BE YOU?

• You take pride in maintaining high standards of cleanliness, presentation and attention to detail.
• You have a warm and welcoming approach and are comfortable assisting guests with their requests.
• You understand the importance of discretion and respecting guest privacy within a Spa environment.
• You are organised and able to maintain standards while managing a variety of duties throughout your shift.
• You are a collaborative team member who is willing to support colleagues across the Spa operation.
• You understand the importance of safe working practices and are committed to following health, safety and hygiene procedures.

OUR BENEFITS

• 28 days paid holidays per annum including Bank Holidays
• Discounts on Food & Beverage
• Company pension scheme and life assurance
• Enhanced sick pay policy
• 12 complimentary room nights per year and F&B discount worldwide
• Up to 16 weeks paid parental leave
• Talent development opportunities
• Involvement in Corporate Social Responsibility programmes and wellbeing activities

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard - and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.