SPA Administrator: Dynamic Health Service Support

HCRG Care Group; Ewell; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Salary £24,853

Pension scheme

Free tea, coffee & milk

My Reward Hub discounts

Wages on demand

Wellbeing support

eLearning & development

Innovation funding

Inclusive culture

Job summary

HCRG Care Group in Surrey is recruiting a Business Support Administrator to join a supportive team within Surrey Child and Family Health Services. You will handle customer inquiries, triage referrals, and provide wide-ranging administrative support, including data management and safeguarding processes.

The role requires good GCSEs, strong communication skills and the ability to work in a busy environment. The successful candidate will contribute to a high-quality primary care and community

Qualifications

• GCSE level Maths & English required.
• Administrative experience in a busy, customer-facing environment.
• Excellent customer service skills and ability to communicate clearly.

Responsibilities

• Provide an excellent customer experience for Surrey SPA contacts.
• Respond to telephone calls, emails and letters from GPs, service users, carers and partner organisations.
• Screen and triage referrals into the SPA following clear protocols.
• Manage incomplete referrals, escalate urgent cases and maintain accurate records on clinical systems.
• Signpost to HCRG Care Group services and other agencies when appropriate.
• Perform data cleansing, booking/rescheduling appointments, maintaining databases and taking minutes at meetings.
• Support safeguarding processes, including managing documentation for police domestic violence notifications and MARAC correspondence.
• Work flexibly to support colleagues and service priorities.

Skills

GCSE Maths & English

Administrative experience

Customer service

Keyboard skills

Microsoft Office

Teamwork

Communication skills

Discretion & confidentiality

Education

GCSE level Maths & English

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

HCRG Care Group in Surrey is recruiting a Business Support Administrator to join a supportive team within Surrey Child and Family Health Services. You will handle customer inquiries, triage referrals, and provide wide-ranging administrative support, including data management and safeguarding processes.

The role requires good GCSEs, strong communication skills and the ability to work in a busy environment. The successful candidate will contribute to a high-quality primary care and community