Healthcare SPA Administrator - Patient Access & Support

NHS Jobs; Ewell; Vor Ort; GBP 31.000 - 32.000; Vollzeit

Benefits dieser Stelle

Group pension

Employee discounts

Wellbeing resources

eLearning & CPD

Zusammenfassung

HCRG Care Group seeks a proactive Single Point of Access Administrator to deliver a professional, responsive and customer-focused service for Surrey Childrens Community Services. You will handle calls, emails and letters from GPs and users, triage referrals and direct them to the right professionals, maintaining accurate records and signposting where needed.

The role requires strong communication, organisation and discretion, with a focus on safeguarding and timely access to services.

Qualifikationen

• Essential: GCSE level or equivalent, including Maths and English.
• Administrative experience in a busy, customer facing environment.
• Excellent customer service skills and good telephone manner.

Aufgaben

• Handle telephone enquiries, emails and letters from GPs, service users, carers and partners; respond helpfully and promptly.
• Screen and triage referrals into the SPA following clear protocols.
• Manage incorrect or incomplete referrals; escalate urgent cases and keep accurate records on clinical systems.
• Provide signposting to HCRG Care Group services and other agencies as appropriate.
• Carry out wider administrative tasks: data cleansing, booking and rescheduling appointments, updating databases, and taking minutes.

Kenntnisse

GCSE level Maths & English

Administrative experience

Customer service

MS Office proficiency

Excellent communication

Ausbildung

GCSEs or equivalent

Tools

Outlook

Word

Excel

Jobbeschreibung

HCRG Care Group seeks a proactive Single Point of Access Administrator to deliver a professional, responsive and customer-focused service for Surrey Childrens Community Services. You will handle calls, emails and letters from GPs and users, triage referrals and direct them to the right professionals, maintaining accurate records and signposting where needed.

The role requires strong communication, organisation and discretion, with a focus on safeguarding and timely access to services.