SPA Administrative Coordinator

NHS Jobs; Basildon; On-site; GBP 21,000 - 26,000; Full time

Job summary

NELFT is seeking a SPA Administrator to manage client records and referrals, maintain a safe environment, and support the SPA team across community services. You will handle System One entries, communicate with clients and professionals, and book blood tests using Swift Queue.

The role involves on-site work and occasional inter-site coverage within the Trust. Strong literacy, numeracy and Microsoft Office skills are required, plus excellent communication.

Qualifications

• Experience in customer service and handling calls.
• Familiar with Microsoft Office.
• Able to manage records on electronic systems.
• Good literacy and numeracy.
• Ability to work across sites.

Responsibilities

• Maintain efficient client records systems.
• Ensure a safe working environment as directed by the manager.
• Cover other teams/services when required and may work on other sites.
• Record referrals on System One accurately from referrals.
• Allocate referrals to appropriate service in System One.
• Resolve appointment times disputes with tact.
• Provide information about the service to clients and professionals.
• Take messages and liaise with clinical staff to ensure service delivery.
• Provide admin support to the SPA team.
• Use Swift Queue to book blood tests.

Skills

Customer service

Communication

System One knowledge

Tools

System One

Swift Queue

Job description

NELFT is seeking a SPA Administrator to manage client records and referrals, maintain a safe environment, and support the SPA team across community services. You will handle System One entries, communicate with clients and professionals, and book blood tests using Swift Queue.

The role involves on-site work and occasional inter-site coverage within the Trust. Strong literacy, numeracy and Microsoft Office skills are required, plus excellent communication.