Medical Administrator

Salford Primary Care Together (SPCT); Manchester, Salford; On-site; GBP 21,000 - 25,000; Full time

Job summary

Salford Primary Care Together (SPCT) is seeking experienced Medical Administrators to join our practice team in Salford Little Hulton. The role involves a wide range of administrative duties to support a busy GP practice, with potential to work across Eccles and Willow Tree sites as required.

You will provide secretarial support, manage patient communications, coordinate appointments and referrals, and assist in ensuring smooth practice operations.

Qualifications

• Strong and consistent communication skills with patients, visitors and colleagues.
• Ability to work collaboratively or independently in a fast-paced care environment.
• Proficiency in general clerical and secretarial tasks for clinical staff.

Responsibilities

• Greet patients and check in bookings in a friendly, efficient manner.
• Handle telephone calls with a helpful, problem-solving approach.
• Maintain reception and admin areas and ensure building security and sign-in/out.
• Support practice team with administrative duties and clerical tasks to ensure smooth operations.
• Use IT systems (EMIS, DocMan, X-On, AccuRx, Bright HR) as required.
• Book appointments and recalls with accurate patient information.
• Process prescription requests and manage NHS e-referrals where appropriate.
• Liaise with hospitals and secondary care about appointments and test results.
• Manage stock levels and ordering of stationery and secretarial supplies.

Job description

Salford Primary Care Together (SPCT) Community Interest Company (CIC) is looking for experienced Medical Administrators to join our dedicated practice team within Salford Little Hulton - 1 x 37.5 hour vacancy You could be required to work across our other SPCT sites which are: Eccles and Willow Tree, subject to organisational requirement.

JOB PURPOSE

As a Medical Administrator it will be your responsibility to aid in the seamless running of the practice by the completion of administrative tasks in an efficient and accurate manner. You will have strong and consistent communication skills which will be utilised in a friendly approach towards all patients, visitors and colleagues. You will be able to work well collaboratively as well as individually in a fast-paced, care centric environment to produce the highest quality of patient care, and organisational priority here at Salford Primary Care Together. Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team. Facilitate effective communication between patients, members the primary healthcare team, secondary care and other associated healthcare agencies. Scanning referral letters on to patients records if required. Liaising with the hospitals and secondary care about patient appointment and test result queries. Recording of incoming and outgoing insurance reports, allocating said reports to the Doctors and monitoring that payment is received. Photocopying of medical records when requested by Insurance Companies, Solicitors or Doctors. Managing the stock levels and ordering of all secretarial and practice stationery. As an Administrator it will be your responsibility to work with the team to help with the seamless running of the practice by the completion of administrative tasks in an efficient and accurate manner. You will have strong and consistent communication skills which will be utilised in a friendly approach towards all patients, visitors and colleagues. You will be able to work well collaboratively as well as individually in a fast-paced, care centric environment to produce high quality patient care.

KEY RESPONSIBILITIES AND DUTIES OF THE ROLE

• To receive patients at the surgery in a friendly manner, efficiently checking-in those with booked appointments.
• To receive and make telephone calls, using a helpful and problem-solving approach.
• To maintain good housekeeping of the admin and reception areas as well as maintain the security of the building by ensuring visitors are signed in/out.
• Report any issues that will affect the smooth running of the practice to your line manager.
• To monitor flow of patients and inform patients and staff of any delays or possible problems.
• To ensure that patients with an urgent medical need are brought to the attention of the clinical staff and are dealt with in a logical and non-disruptive manner.
• To explain practice arrangements and formal requirements to existing and new patients and those seeking temporary registration and ensure that the necessary registration procedures are completed in a timely manner.
• Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of administrative and clerical support to clinical staff and other members of the Practice team.
• To gain comperency, as directed, in the use of IT applications in support of your role; including, but restricted to: EMIS, DocMan, X-On (Surgery Connect), AccuRx and Bright HR.
• To book appointments and recalls, ensuring sufficient information is recorded to enable clinical staff to access the patients record and to prioritise their workload.
• To process prescription requests as directed.
• To gain compertency in clinical coding.
• Typing and/or processing referral letters and general correspondence.
• Processing referrrals and dealing with queries on the NHS e-referral system.
• Keeping referral templates and forms within the clinical system up to date.
• Scanning correspondence on to patients records as required.
• Liaising with the hospitals and secondary care about patient appointments and test result queries.
• Dealing with queries raised by Clinicians, The Management team and Patients.
• Processing requests from patients and others regarding medical records and medical information including ensuring appropriate consent is in place and payment is received in line with SPCT procedures.