SPA Call Handler & Admin Coordinator (Part-Time)

NELFT North East London Foundation Trust; Basildon; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

High Cost Area Supplement 5%

Job summary

NELFT North East London Foundation Trust is seeking a Call Handler/Administrator for their Single Point of Access. The role is office-based with a 28-hour part-time schedule over a 4-week rolling rota, including weekends and bank holidays. Maternity cover of 6 months is offered.

Responsibilities include maintaining client records, handling referrals on System One, and providing high-quality information to patients, GP surgeries and health professionals, ensuring timely service delivery.

Qualifications

• Proven communication skills, written and verbal.
• Experience in customer service roles.
• Good literacy and numeracy skills.

Responsibilities

• Maintaining efficient systems for client records.
• Ensure a safe working environment as directed by management.
• Cover other teams/services as needed, possibly on other sites.
• Record accurate information from referrals onto System One and check for required data.

Skills

Communication skills

Customer service

Literacy and numeracy

Tools

System One

Swift Queue

Microsoft Office

Job description

NELFT North East London Foundation Trust is seeking a Call Handler/Administrator for their Single Point of Access. The role is office-based with a 28-hour part-time schedule over a 4-week rolling rota, including weekends and bank holidays. Maternity cover of 6 months is offered.

Responsibilities include maintaining client records, handling referrals on System One, and providing high-quality information to patients, GP surgeries and health professionals, ensuring timely service delivery.