SPA Administrator - Customer-Focused Health Services

Hcrg Care Group; Epsom and Ewell; Presencial; GBP 22 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Group pension

Free tea/coffee/milk at base location

My Reward Hub discounts

Wage access as you earn

Wellbeing resources and support

Learning and development opportunities

Innovation funding

Resumo da oferta

HCRG Care Group is seeking a proactive Business Support Administrator to join our Surrey Child and Family Health Services. The role focuses on delivering a professional SPA, handling enquiries via phone, email, and post, and guiding referrals to the right teams.

duties include triage, data updates, safeguarding coordination, recruitment of admin tasks, and providing organisational support across the department. A supportive team environment and ongoing development are emphasized.

Qualificações

• Good general education to at least GCSE level or equivalent, including Maths and English.
• Administrative experience in a busy, customer facing environment.
• Excellent customer services skills.
• Accurate and efficient keyboard skills.
• High levels of computer literacy - MS Office (Outlook, Word, Excel).
• Ability to work as part of a team.
• Effective interpersonal and communication skills, both verbal and written.
• Good telephone manner.
• Polite and helpful customer service skills.
• Ability to work with discretion, sensitivity and maintain confidentiality.
• Good planning and organisational skills and ability to meet deadlines.
• Ability to prioritise and manage workload in busy environment.

Responsabilidades

• Provide an excellent customer experience for everyone contacting the Single Point of Access.
• Respond to telephone calls, emails and letters from GPs, service users, carers and partner organisations, ensuring they receive a helpful, timely and professional response.
• Screen and triage referrals into the SPA, following clear protocols to ensure referrals are accurately and promptly directed to the right professionals or services.
• Manage incorrect or incomplete referrals, escalate urgent cases and keep accurate records on our clinical systems.
• Provide signposting to HCRG Care Group services and other agencies when appropriate.
• Range of wider administrative tasks: data cleansing, booking/rescheduling appointments, issuing correspondence, maintaining databases and templates, handling post, ordering stock, distributing information and taking meeting minutes.
• Support safeguarding processes, including police DV notifications, coordinating strategy meetings and processing child protection and MARAC correspondence.
• Work flexibly to support colleagues and help ensure service priorities are met.

Conhecimentos

Customer service

Administrative experience

Communication skills

Keyboard skills

Teamwork

Discretion & confidentiality

Planning & organisation

Prioritisation

GCSE Maths & English

Formação académica

GCSEs including Maths & English

Ferramentas

Microsoft Office (Outlook, Word, Excel)

Descrição da oferta de emprego

HCRG Care Group is seeking a proactive Business Support Administrator to join our Surrey Child and Family Health Services. The role focuses on delivering a professional SPA, handling enquiries via phone, email, and post, and guiding referrals to the right teams.

duties include triage, data updates, safeguarding coordination, recruitment of admin tasks, and providing organisational support across the department. A supportive team environment and ongoing development are emphasized.