Southwark Service Manager

South London and Maudsley NHS Foundation Trust; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading UK healthcare provider is seeking exceptional Clinicians for General Manager roles within mental health services. Candidates must possess substantial management experience, preferably in the NHS, along with a degree and relevant professional qualifications. Responsibilities include overseeing operational activities and ensuring high-quality care in community-focused settings. If you have a strong leadership background and a passion for making a positive impact on patient outcomes, this could be the perfect opportunity to join an innovative team.

Benefits

Flexible working options

Career development opportunities

Commitment to diversity and inclusion

Qualifications

• Recognised Professional Qualification like RMN, RN, or Social Work.
• Extensive post-registration professional development.
• Management Course or relevant Continuous Professional Development is desirable.

Responsibilities

• Lead and manage daily operational activities in mental health services.
• Ensure high care standards and adherence to quality policies.
• Implement and monitor service improvement initiatives.

Skills

Clinical and operational experience in mental health services

Experience leading multi-disciplinary teams

Ability to work in a multicultural environment

Effective communication skills

Education

Registered Mental Nurse or RMN, RN

Educated to Degree level

Job description

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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

We are looking to appoint 3 exceptional Clinicians with a significant level of operational management experience in health or social care, to take the role of General Manager within the Southwark Directorate. This is an exciting opportunity for an enthusiastic, dedicated, person- focused and experienced individual to apply for the role.

This is an exciting time to join us - we're developing new ways of working, and are looking for a strong leader to help us achieve our vision. You'll have demonstrable management experience within the NHS or related fields, and significant experience of working with clinicians and multi- disciplinary teams to achieve service improvement.

Please note there are 3 available roles which will be recruited via a centralised process:

• General Manager - Inpatients
• Urgent Care Group Clinical Service Manager
• Community Group Clinical Service Manager

Please specify on your application which role you feel you would be most suited to. The panel will have the final decision on the day.

Main Duties of the Job

The Group Service Manager role will be responsible for the daily management of nominated services within the Operational Directorate. They are responsible for ensuring delivery of all aspects of their services and will provide day to day leadership to their teams. They will provide line management to Clinical Service Leads with your group of services, ensuring their services deliver the highest standards of care to our patients/service.

Working for our organisation

South London and Maudsley NHS Foundation Trust

The Trust is part of King's Health Partners Academic Health Sciences Centre (AHSC), which includes seven hospitals and over 150 community based services. The South London and Maudsley NHS Foundation Trust has through King's Health Partners (KHP) established a pioneering collaboration between one of the world's leading research-led universities and three of London's most successful NHS Foundation Trusts.

The South London and Maudsley NHS Foundation Trust provides a full range of mental health services to the people of Croydon, Lambeth, Southwark, and Lewisham as well as national & specialist outpatient services and CAMHS inpatient wards with outreach adolescent services in SE London and Kent.

The South London and Maudsley NHS Foundation Trust is committed to innovation, effective interventions and improved service user outcomes. The Trust has a broad range of staff in all disciplines with the widest range of skills and interests that provides many opportunities for new Psychiatrists to thrive and develop. It provides mental health services to the people of Lambeth, Southwark, Lewisham and Croydon. It also provides specialist services to people across the UK and inpatient services to Kent.

Detailed job description and main responsibilities

Community Group Clinical Service Manager

Responsible for community services this includes demand and capacity management , ensuring services are delivered within neighbourhood integrated models of community mental health care, ensuring Clinical Service Leads are leading actions for the appropriate management of caseloads and waits, proactive intervention including community crisis intervention where required, outcomes-based working and DIALOG+, interfacing with specialist teams to meet the total needs of patients and ensuring effective working for patients with a Learning Disability or Autistic people who are within the core community offer. Clear oversight of the dynamic support register and appropriate interface. The role also includes leading the local delivery of Trust objectives, ensuring high-quality care consistent with the CQC fundamental standards, safeguarding principles, trust values, strategy and adherence to corporate policies.

Urgent Care Group Clinical Service Manager

For urgent care services this includes demand and capacity and optimising Length of Stay through facilitating discharge, identifying effective alternative pathways to admission and active crisis response, supporting people to remain in the community, reducing delayed clinically ready for discharge and responding to super-stranded patients' groups including those on acute mental health wards with a Learning Disability or Autistic people.

General Manager - Inpatients

The General Manager - Inpatients role will be responsible for the daily operational management of all inpatient services in the operational directorate. Their aim is to ensure integrated clinical, operational, quality, and financial outcomes are achieved for inpatient services. They will provide leadership to Inpatient Matrons ensuring their services deliver the highest standards of clinical care to our patients, covering all aspects of the quality agenda and all elements of operational leadership for the services in that group. nursing managers must be able to step into clinical roles, administer medication, and support Mental Health Act responsibilities.

This role also includes participating in and leading the local delivery of Trust objectives, ensuring high-quality care consistent with the CQC fundamental standards, safeguarding principles, trust values, strategy and implementation of corporate policies.

Postholder is expected

• To be a visible and proactive leader acting as a clinical & operational resource and ensuring the sustained delivery of high standards of care and operational service delivery
• To be responsible for current practice, identifying areas for development, and planning the appropriate change using current evidence to evaluate outcomes
• To be responsible for the delivery of high-quality patient care and lead on facilitating improvement and transformational changes which impact positively on patient experience and outcomes
• To recognise that effective operational delivery encompasses all elements of quality, safety, performance, workforce and finance

Person Specification

Qualifications

Essential criteria

• Recognised Professional Qualification -Registered Mental Nurse or RMN, RN, Social Work (DipSW/CQSW) Psychology or other allied professions
• Educated to Degree level
• Extensive post-registration professional development

Desirable criteria

• Management Course or relevant evidenced Continuous Professional Development.

Experience

Essential criteria

• clinical and operational experience in mental health services
• Experience at a management/Clinical level, collaborating and working to improve service delivery, leading and managing team leaders.
• Experience of working in a multi-cultural environment and knowledge of methods to develop culturally sensitive practice
• Partnership working with other statutory and voluntary agencies
• Experience managing and monitoring performance.
• Experience management budgets and finances.

Desirable criteria

• Experience of contributing at conferences and publications.
• Experience of participating in Quality improvement, transformation and/or research projects

Knowledge

Essential criteria

• knowledge of the current policy context and the implications for mental health workforce, MDT working and trauma informed care
• Knowledge of the national direction of travel for mental health
• Knowledge and understanding of CQC standards and the quality improvement agenda for the directorate.
• working knowledge of relevant legislation and policies associated with Mental Health Care

Desirable criteria

• Training in Coaching skills

Skills

Essential criteria

• Able to communicate issues to a range of audiences
• Ability to represent trust and multiple services to external partners
• Ability to establish credibility and good working relationships with representatives of external agencies and other stakeholders, and manage those relationships with sensitivity and compassion
• Able to identify key issues from complex documents and plan for operationalising

Desirable criteria

• Able to work on several projects simultaneously using project management skills

Values

Essential criteria

• Highly motivated and able to work independently as well as team, prioritising work and effectively dealing with competing demands
• Demonstrate high degree of self‑awareness, able to demonstrate appropriate use of authority, providing a clear and unambiguous role in the senior management team

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Person Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e‑recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not been successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke‑free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

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If you're preparing to apply for a role, this guide provides step-by-step instructions on how to use TRAC effectively throughout the application process: Using TRAC to apply Employer certification / accreditation badges Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Community Group Clinical Service Manager (PDF, 392.4KB)
• Person Spec (PDF, 392.4KB)>
• Urgent Care Group Clinical Service Manager (PDF, 392.4KB)
• General Manager - Inpatients (PDF, 384.4KB)
• SLaM Staff Benefits (PDF, 1.1MB)
• Happy to Talk Flexible Working (PDF, 680.1KB)