South West Operations Leader - P&L, 3 Sites, Growth

Runway East; Bristol; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Ownership of South West ops

Direct access to COO & exec team

Growth & professional development

31 days holidays + birthday day off

Private health & dental

Gym discounts

Bike2Work scheme

Charity/community days

Job summary

Runway East is seeking a Head of Operations for the South West region, overseeing 3 sites across Bristol and Bath. You will lead General Managers, own the member experience, and manage the full P&L. The role sits on the management team and reports to the COO, shaping regional and company-wide operations decisions.

The successful candidate will own occupancy strategy, standards, and the service-first culture while growing the regional team and capability, and driving profitability.

Qualifications

• Managed managers (GMs, site leads or area managers) in multi-site service businesses.
• Service-first mindset with focus on site standards and guest experience.
• Autonomy and ownership in founder-led or scale-up environments.
• Comfortable leading remotely from HQ and shaping regional ops decisions.
• Strong commercial sense: understand how ops affects occupancy, revenue and cost.

Responsibilities

• Lead and develop the South West General Managers across 3 sites.
• Build the regional bench with coaching and GM development.
• Own standards and member experience across all sites, ensuring showroom readiness and retention.
• Own regional P&L and EBITDA; drive occupancy, desk rates and profitability.
• Ensure health and safety, compliance and risk management across sites.
• Develop systems and cadences to create a service-first culture regionally.
• Act as escalation point for the South West and drive issue resolution.
• Collaborate with leadership to shape company-wide ops strategy and expansion.

Skills

Multi-site leadership

P&L management

Team leadership

Operations strategy

Customer service focus

Job description

Runway East is seeking a Head of Operations for the South West region, overseeing 3 sites across Bristol and Bath. You will lead General Managers, own the member experience, and manage the full P&L. The role sits on the management team and reports to the COO, shaping regional and company-wide operations decisions.

The successful candidate will own occupancy strategy, standards, and the service-first culture while growing the regional team and capability, and driving profitability.