South Field Service Lead — Hybrid, Growth & Excellence

Henry Schein; United Kingdom; Hybrid; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday

Life Insurance

Cycle to Work scheme

Company Car

Subsidised gym membership

Health & Wellbeing Apps

Employee discounts

Hybrid, flexible working culture

Job summary

Henry Schein is expanding its Service Management team in the UK to drive the strategic growth of the service department. You will work with the North Region Field Service Manager to oversee scheduling, training quality and productivity of field technicians and internal teams in a fast-paced environment where problem solving is key.

We seek a technically adept professional with 3–5 years in installing and repairing dental equipment, strong leadership, and a track record of managing

Qualifications

• Proven Business experience in a service management function including financial and personnel management.
• Technical background with the ability to understand electrical/electronic/mechanical equipment.
• Essential within the dental industry.
• Experience of installing and repairing dental equipment (3–5 years).
• Management training / project management training.
• Understand plans, specifications, submittals and other documents received from the customer.
• How to work with field engineering, technical support and project managers to develop solutions, proposals, submittals and quotes for industry related projects

Responsibilities

• Oversee Field Service Team performance including inspections, quality and productivity.
• Manage product liability issues and oversee complaint reporting.
• Coordinate supplier activities and represent the company in technical matters.
• Uphold high standards of installation and service to achieve complete customer satisfaction.
• Support cross-departmental readiness, training and knowledge sharing for field service.
• Provide coaching and training to TSMs and other teams; maintain safety compliance.

Skills

Service management

Electrical equipment

Dental equipment

Project management

Communication

Leadership

Time management

Job description

Henry Schein is expanding its Service Management team in the UK to drive the strategic growth of the service department. You will work with the North Region Field Service Manager to oversee scheduling, training quality and productivity of field technicians and internal teams in a fast-paced environment where problem solving is key.

We seek a technically adept professional with 3–5 years in installing and repairing dental equipment, strong leadership, and a track record of managing