Sorting Supervisor

JD.com International Limited; Manchester; On-site; GBP 25,000 - 40,000; Full time

Job summary

JINGDONG Logistics is seeking a Sorting Supervisor in Manchester to lead daily sortation operations, supervise a team of sorting operators, and coordinate with inbound, outbound and transport teams to keep throughput on plan.

You will monitor performance, ensure health and safety standards, and support peak-period staffing under the Operations Manager. JD Logistics combines automation, data-driven insight and a people-first culture to deliver reliable, fast service across the network.

Qualifications

• Previous supervisory or team-leader experience in a warehouse, sortation or logistics environment.
• Strong floor presence and ability to motivate a team under pressure.
• Good understanding of UK sortation processes, health and safety and quality standards.

Responsibilities

• Supervise daily sorting operations across shifts and allocate staff by priority.
• Monitor throughput and quality, addressing deviations promptly.
• Manage a mixed team of employees and agency workers, including attendance and breaks.
• Ensure health and safety standards and site procedures are followed on the sorting floor.
• Coordinate with inbound/outbound teams and transport to smooth handovers.
• Track performance, prepare shift reports, and support continuous improvement.
• Support peak-season planning and surge staffing in coordination with the Operations Manager.
• Complete other reasonable tasks as assigned.

Skills

Supervisory experience

Team leadership

Strong English communication

Tools

Excel

WMS

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn More

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Sorting Supervisor

The Sorting Supervisor will lead daily sortation operations at Sorting Centre, ensuring parcels are sorted accurately and efficiently to meet network deadlines. This role supervises a team of Sorting Operators (including agency workers), monitors line performance in real time, and coordinates with inbound, outbound and transport teams to keep throughput on plan, particularly during peak periods.

Key Responsibilities

• Supervise daily sorting operations across shifts, allocating staff to lines based on volume forecasts and operational priorities.
• Monitor real-time throughput, sorting accuracy and backlog levels; elevate and act on deviations promptly.
• Manage a mixed team of employees and agency workers, including attendance, breaks, overtime and on-the-job coaching.
• Ensure health and safety standards, site procedures and quality requirements are followed at all times on the sorting floor.
• Coordinate with inbound/outbound teams and transport to smooth handovers and prevent line blockages.
• Track team performance and productivity KPIs, prepare shift reports, and support continuous improvement.
• Support peak-season planning, flexible shift arrangements and surge staffing in coordination with the Operations Manager.
• Complete other reasonable tasks assigned by the Operations Manager or line manager.

Candidate Requirements

• Previous supervisory or team-leader experience in a warehouse, sortation or logistics environment.
• Strong floor presence: able to motivate a team, manage workloads and handle pressure at pace.
• Good understanding of sortation processes, health and safety and quality standards in the UK.
• Basic data and reporting skills (Excel); experience with WMS/sorting systems advantageous.
• Flexible to work shifts, weekends and peak periods.
• Strong communication skills in English; able to work with employees, agency partners and cross-functional teams.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than 700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose.

So let's do this. Let's deliver joy.