Solutions Consultant

Alexander Edward James Consulting Limited; Letchworth; On-site; GBP 45,000 - 65,000; Full time

Job summary

Alexander Edward James Consulting Limited is seeking a capable Pre-Sales Consultant to demonstrate software, design solutions, and support tender responses. You will engage customers in remote and onsite meetings, collaborating with Account Managers to uncover value opportunities and tailor demonstrations to customer needs.

The role emphasises strong communication, a customer-focused approach and the ability to work across technical and non-technical teams, with occasional travel and UK driving.

Qualifications

• Confident communicator with the ability to present to diverse audiences (technical & non-technical).
• Strong written communication skills for proposals and tender responses.
• Organised and proactive with the ability to manage multiple priorities.
• Customer-focused mindset with commercial awareness.
• Willingness to learn and adapt in a software/consultancy environment.

Responsibilities

• Deliver software demonstrations and engage customers during remote and onsite meetings.
• Support discovery workshops and collect requirements from prospects and existing customers.
• Assist sales team in preparing proposals, presentations and tender responses.
• Identify opportunities for customers to gain value from the software and suggest modules/integrations.
• Build relationships with stakeholders from users to senior decision-makers.

Skills

Confident communicator

Strong presentation skills

Customer-focused

Good written communication

Organised

Job description

Job Description

About the Role

We are looking for a confident, customer-focused individual to join our team as a Pre-Sales Consultant. This role combines software demonstrations, solution design, tender support and customer engagement, helping prospects and customers understand how software solutions can deliver tangible business benefits.

The successful candidate will be comfortable presenting software during both remote and onsite meetings, supporting sales opportunities, contributing to tender responses, and working with Account Managers to identify opportunities for customers to gain additional value from their software investment.

This is an excellent opportunity for someone with a passion for technology, strong communication skills and a willingness to learn. Previous experience in a software, consultancy, implementation, support or customer-facing role would be beneficial but is not essential.

Key Responsibilities

Software Demonstrations & Customer Engagement

• Configure software environments to reflect customer requirements and business processes.


• Deliver professional and engaging software demonstrations during both remote and onsite meetings.


• Support discovery workshops and requirements-gathering sessions with prospects and existing customers.


• Build relationships with stakeholders at all levels, from operational users to senior decision-makers.


• Provide solution-focused advice and recommendations based on customer needs.

Sales & Tender Support

• Assist the Sales team in preparing proposals, presentations and tender responses.


• Review customer requirements and help align software functionality to those requirements.


• Contribute to bid documents, compliance questionnaires and RFP/ITT responses.


• Support proof-of-concept activities and customer workshops where required.

Customer Growth & Success

• Work closely with Account Managers to identify opportunities for customers to gain additional value from the software.


• Recommend relevant software modules, integrations and functionality based on customer needs and objectives.


• Support customer review meetings and demonstrations of new features and capabilities.


• Help customers understand how additional modules can improve efficiency, compliance and operational performance.

Product Knowledge

• Develop and maintain a strong understanding of the software portfolio and associated services.


• Keep up to date with new product features, releases and industry developments.


• Share customer and prospect feedback with internal teams to help shape future product enhancements.

What We're Looking For

Essential

• Confident communicator with strong presentation skills.


• Comfortable learning, configuring and demonstrating software solutions.


• Ability to engage effectively with both technical and non-technical audiences.


• Strong written communication skills with the ability to contribute to proposals and tender responses.


• Organised, proactive and capable of managing multiple priorities.


• Commercial awareness and a customer-focused approach.

Desirable

• Some experience in a pre-sales, software consultancy, implementation, support or customer-facing role.


• Experience presenting software or delivering demonstrations.


• Exposure to tenders, proposals or bid responses.


• Knowledge of SaaS or cloud-based software solutions.


• Experience of Workforce Management, HR, Payroll, Time & Attendance, ERP or similar business applications.

Ideal Candidate

The ideal candidate will be a natural communicator who enjoys working with customers and technology. They will be comfortable configuring and demonstrating software solutions during both remote and onsite meetings, supporting sales opportunities and tender responses, and helping customers identify additional modules and functionality that can deliver measurable business value. Whilst some relevant experience would be advantageous, attitude, enthusiasm, communication skills and a willingness to learn are equally important.

Additional Requirements

• Willingness to travel occasionally for customer meetings, demonstrations, workshops and industry events.


• Full UK driving licence preferred.

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