Solutions Architect - AWS Connect & CCaaS (Pre-Sales)

Zendesk UK Ltd ( UK); United Kingdom; Hybride; GBP 70 000 - 110 000; Plein temps

Résumé du poste

Zendesk UK Ltd is seeking a Solutions Architect to lead pre-sales technical scoping and design customized CCaaS solutions for potential customers, leveraging AWS Connect and related AWS services. You will translate complex business needs into implementable technical plans and present compelling proposals to executive stakeholders.

In this role you will collaborate with the Contact Center Platform Architecture and Professional Services teams, ensuring a smooth handoff from sales to delivery while

Qualifications

• Strong experience and certification in AWS connect and/or AWS services working in a CCaaS environment (mandatory).
• Previous experience working as a Solutions Architect or similar role in a CCaaS environment supporting AWS environments (mandatory).
• Hands-on experience building, migrating and deploying complex cloud-based solutions.
• Strong technical background in cloud technologies, specifically Amazon Connect, SaaS applications, and enterprise-level solution architecture.
• Experiencing implementing and supporting AWS environments.
• Proven ability to translate customer business objectives into a comprehensive technical solution and detailed project estimate.
• Exceptional communication and presentation skills in English.

Responsabilités

• Lead Pre-Sales Technical Scoping.
• Provide expert technical support to the sales team by analyzing customer requirements and recommending the most effective use of Zendesk products and services.
• Create detailed professional services estimates and proposals for the development and implementation of new customer solutions.
• Articulate complex technical concepts clearly to diverse audiences, from technical teams to executive-level decision-makers, to build confidence in our proposed solution.
• Maintain deep technical expertise across Zendesk for Contact Center product suite, leading technical discussions and providing expert recommendations.
• Partner closely with the Professional Services team to ensure a seamless transition from the sales cycle to project delivery, setting the implementation team up for success.

Connaissances

CCaaS architecture

AWS Connect / AWS services

Pre-Sales experience

Cloud technologies

Communication & presentation

Description du poste

Zendesk UK Ltd is seeking a Solutions Architect to lead pre-sales technical scoping and design customized CCaaS solutions for potential customers, leveraging AWS Connect and related AWS services. You will translate complex business needs into implementable technical plans and present compelling proposals to executive stakeholders.

In this role you will collaborate with the Contact Center Platform Architecture and Professional Services teams, ensuring a smooth handoff from sales to delivery while