Software Trainer & Learning Experience Designer

RedRock Resourcing; West of England; Sur place; GBP 30 000 - 50 000; Plein temps

Résumé du poste

RedRock Resourcing is seeking an experienced Software Trainer to design, deliver and continuously improve training across a complex software product portfolio. You will train users in functionality, workflows, configuration and reporting, while creating engaging content and practical exercises to support onboarding and product releases.

You will collaborate with Product, Development, QA and Support teams to ensure training effectiveness and professional development across client projects.

Qualifications

• Excellent presentation, facilitation and communication skills.
• Ability to explain complex technical concepts to different audiences.
• Experience creating digital learning content using video, screen-recording and presentation tools.
• Strong stakeholder management and relationship-building skills.
• Excellent organisation and planning skills.
• A genuine passion for learning, knowledge sharing and developing others.
• Financial services, employee benefits or SaaS.
• Software implementation and client onboarding.
• Adult-learning and instructional-design methodologies.
• Blended learning, certification pathways or competency frameworks.

Responsabilités

• Deliver classroom, virtual, workshop and hands-on training.
• Train users across software functionality, workflows, configuration, administration, reporting and troubleshooting.
• Develop and maintain instructor-led, eLearning, blended-learning and digital training content.
• Create user guides, videos, simulations, knowledge articles and quick-reference materials.
• Conduct practical exercises and competency assessments.
• Support client onboarding, software implementation and new product releases.
• Coach and mentor employees to develop product knowledge.
• Collaborate with Product, Development, QA, Professional Services, Support and Customer Success teams.
• Monitor training effectiveness and continuously improve training programmes.

Connaissances

Presentation

Facilitation

Communication

Stakeholder management

Organization

Adult learning

Instructional design

SaaS

Financial services

Software onboarding

Description du poste

RedRock Resourcing is seeking an experienced Software Trainer to design, deliver and continuously improve training across a complex software product portfolio. You will train users in functionality, workflows, configuration and reporting, while creating engaging content and practical exercises to support onboarding and product releases.

You will collaborate with Product, Development, QA and Support teams to ensure training effectiveness and professional development across client projects.