Software Support Technician

First Recruitment Services; Brighton; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

20 days annual leave + bank holidays,

Company pension

Job summary

First Recruitment Services Ltd. in Brighton is seeking a motivated Software Support Technician to join a friendly and supportive team. The role is ideal for a recent graduate with Maths, Science or IT background, or someone starting a career in technology.

You will gain exposure to software testing and customer support tasks while working with experienced developers. The position offers a clear development path and a collaborative working environment.

Qualifications

• Strong problem-solving and analytical skills.
• Enthusiastic, methodical and eager to learn.
• Excellent attention to detail.
• Strong Maths and Science GCSEs.
• Degree in IT, Science or a related subject would be advantageous.
• Good communication and organisational skills.
• Able to work independently and prioritise workload effectively.

Responsibilities

• Testing software and working closely with developers to identify improvements.
• Investigating and troubleshooting customer issues.
• Replicating and escalating technical issues to the development team.
• Providing support to customers via telephone and email.
• Accurately logging customer interactions and technical queries.
• Assisting with ad hoc projects and business initiatives.

Skills

Problem solving

Analytical skills

Attention to detail

Communication skills

Organisation

Independent working

Education

GCSE Maths & Science

Degree in IT/Science or related subject

Job description

Are you looking to start or develop a career within software and IT support? Do you enjoy problem-solving and have a keen eye for detail? If so, this could be a fantastic opportunity to join a well-established Brighton-based business.

We're looking for a motivated and enthusiastic individual to join a friendly and supportive team as a Testing and Software Support Technician. This position would suit a recent graduate with a Maths, Science or IT-related background, or someone looking to take their first step into a career within technology.

You'll be joining a business where you'll have the opportunity to develop your technical skills, work closely with experienced developers and gain exposure to a variety of software testing and support responsibilities.

As a Software Support Technician, your key responsibilities will include:

• Testing software and working closely with developers to identify improvements
• Investigating and troubleshooting customer issues
• Replicating and escalating technical issues to the development team
• Providing support to customers via telephone and email
• Accurately logging customer interactions and technical queries
• Assisting with ad hoc projects and business initiatives

Requirements for the Software Support Technician:

• Strong problem-solving and analytical skills
• Enthusiastic, methodical and eager to learn
• Excellent attention to detail
• Strong Maths and Science GCSEs
• Degree in IT, Science or a related subject would be advantageous
• Good communication and organisational skills
• Able to work independently and prioritise workload effectively

Hours, Salary and Benefits for the Software Support Technician:

• £26,000 - £28,000 (dependent on experience)
• Monday to Friday 9am to 5:30pm
• Based in Brighton
• 20 days annual leave + bank holidays, increasing with service
• Company pension

If you're looking for a role where you can learn, develop and build a long-term career within a supportive team environment, we'd love to hear from you.