Software Support & Development Engineer

Dematic; Adderbury; On-site; GBP 42,000 - 60,000; Full time

Job summary

Dematic’s UK Software Support Team provides 2nd line support for customers across automated warehouses. You will resolve technical issues, document cases, and collaborate with global software teams on ongoing projects.

The role requires Java development experience, Oracle DB knowledge, and a readiness for 24/7 on-call duties. Travel to client sites may be required as part of project delivery.

Qualifications

• Experience with software architectures and development in Java.
• Experience within a 2nd line IT or Software support function.
• Knowledge of Warehouse Management/Execution systems would be beneficial.
• Willingness to share 24/7 on-call duties with the team.
• Ability to travel when needed.

Responsibilities

• Delivering 2nd line support services for both new and long-term existing customers.
• Carrying out software support including documentation of incoming service cases including a description of solutions.
• Collaborate with functional departments on software projects and provide insightful feedback.
• Support international project commissioning and after-go-live support.
• Service support for existing customers.
• Provide software development for WCS, MFC and OFS systems (PTL, PbV).
• Handle change request processing for existing customers.

Skills

Java

Oracle Database

2nd line IT support

Customer communication

Tools

SQL

Job description

Dematic’s Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments. Our software allows our customers to control a wide range of automated processes giving them real-time visibility of their overall operation.

As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach. You will work as part of a dedicated team in the UK to share on-call responsibilities and collaborate with our global software teams to provide software support and development.

About Dematic

Dematic is a global leader in intelligent intralogistics and material handling solutions. With a rich history of innovation and a commitment to excellence, we provide cutting-edge technology and expertise to optimize our clients' supply chains. We offer an inclusive and collaborative work environment where employees can thrive and make a meaningful impact.

Learn more here about Dematic's Software - https://www.dematic.com/en-gb/software/

Key Responsibilities

• Delivering 2nd line support services for both new and long-term existing customers.
• Carrying out software support including documentation of incoming service cases including a description of solutions.
• Collaborate with functional departments on software projects and provide insightful feedback.
• Support international project commissioning and after-go-live support.
• Service support for existing customers.
• Provide software development for WCS, MFC and OFS systems (PTL, PbV).
• Handle change request processing for existing customers.

Qualifications & Experience

• Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges.
• Experience with software architectures and software development in Java.
• Knowledge of Warehouse Management/Execution systems would be beneficial to the role.
• Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges.
• Experience within a similar 2nd line IT or Software support function.
• Confident handling of databases (Oracle).
• Willingness to share 24/7 on-call duties with the team.
• Ability to travel when needed.

Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.