Java Software Support & Development Engineer - 2nd Line

Dematic; Adderbury; On-site; GBP 42,000 - 60,000; Full time

Job summary

Dematic’s UK Software Support Team provides 2nd line support for customers across automated warehouses. You will resolve technical issues, document cases, and collaborate with global software teams on ongoing projects.

The role requires Java development experience, Oracle DB knowledge, and a readiness for 24/7 on-call duties. Travel to client sites may be required as part of project delivery.

Qualifications

• Experience with software architectures and development in Java.
• Experience within a 2nd line IT or Software support function.
• Knowledge of Warehouse Management/Execution systems would be beneficial.
• Willingness to share 24/7 on-call duties with the team.
• Ability to travel when needed.

Responsibilities

• Delivering 2nd line support services for both new and long-term existing customers.
• Carrying out software support including documentation of incoming service cases including a description of solutions.
• Collaborate with functional departments on software projects and provide insightful feedback.
• Support international project commissioning and after-go-live support.
• Service support for existing customers.
• Provide software development for WCS, MFC and OFS systems (PTL, PbV).
• Handle change request processing for existing customers.

Skills

Java

Oracle Database

2nd line IT support

Customer communication

Tools

SQL

Job description

Dematic’s UK Software Support Team provides 2nd line support for customers across automated warehouses. You will resolve technical issues, document cases, and collaborate with global software teams on ongoing projects.

The role requires Java development experience, Oracle DB knowledge, and a readiness for 24/7 on-call duties. Travel to client sites may be required as part of project delivery.