Technical Support Engineer: Access Control & CCTV

Allscreens Nationwide Ltd; Leeds; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Bonus scheme

Company pension

Private healthcare after 3 years

Increased holiday entitlement after 3 

Birthday day off

Free on-site parking

Job summary

Allscreens Nationwide Ltd is seeking a technically minded Technical Support Specialist to provide expert assistance to customers, installers and colleagues across the UK. You will diagnose issues, configure products and guide successful installations, delivering excellent customer service via phone, email and in-person support.

You should have a minimum of 3 years in a busy technical support or customer service environment, with strong knowledge of electronic, security or access control

Qualifications

• We are looking for a confident, customer-focused technical professional with strong troubleshooting skills and a passion for helping customers.
• Minimum of 3 years' experience in a busy customer service or technical support environment.
• Strong technical knowledge of electronic, security or access control products.
• Proven experience diagnosing and resolving technical product issues.
• Understanding of installation procedures and technical requirements.

Responsibilities

• Act as the primary contact for technical queries from installers, end users and internal colleagues.
• Provide remote support for product setup, configuration and commissioning.
• Diagnose and resolve technical issues through effective fault-finding and troubleshooting.
• Deliver pre- and post-installation technical guidance and advice.
• Assist customers with wiring diagrams, installation requirements and best practices.
• Develop expert knowledge across a wide range of products and solutions.
• Provide outstanding customer service with a focus on first-time resolution.
• Build and maintain strong relationships with regular customers.
• Manage the faulty returns process and liaise with manufacturers where required.
• Test and assess suspected faulty equipment.
• Offer on-site technical support when required, including assistance with wiring and commissioning activities.

Skills

Troubleshooting

Customer service

Communication

Analytical thinking

Education

Engineering qualification

Tools

IP-based access control

CCTV systems

Diagnostic tooling

Job description

Allscreens Nationwide Ltd is seeking a technically minded Technical Support Specialist to provide expert assistance to customers, installers and colleagues across the UK. You will diagnose issues, configure products and guide successful installations, delivering excellent customer service via phone, email and in-person support.

You should have a minimum of 3 years in a busy technical support or customer service environment, with strong knowledge of electronic, security or access control