First-Line Technical Support Specialist

Allscreens Nationwide Ltd; Boston; On-site; GBP 22,000 - 28,000; Full time

Job summary

Allscreens Nationwide Ltd. is recruiting for a First Line Customer Service / Technical Support role based in Boston. The position involves handling a high volume of inbound calls from customers, electricians and companies seeking technical support, with full training provided.

You will join a busy team, requiring clear communication, accuracy, and the ability to work under pressure to meet deadlines. The role is permanent and office-based, with standard Monday–Friday hours.

Qualifications

• Strong communication and customer service skills.
• Accuracy and attention to detail.
• Ability to prioritise tasks in a busy environment.
• Positive, proactive and solution-focused approach.
• Willingness to undergo full product training.

Responsibilities

• Answering and managing customer calls with professionalism and care.
• Providing technical support and guidance (full training provided if required).
• Maintaining accurate records and ensuring information is logged correctly.
• Working to deadlines and supporting colleagues to achieve team goals.

Skills

Communication

Customer service

Attention to detail

Prioritisation

Proactive attitude

Job description

Allscreens Nationwide Ltd. is recruiting for a First Line Customer Service / Technical Support role based in Boston. The position involves handling a high volume of inbound calls from customers, electricians and companies seeking technical support, with full training provided.

You will join a busy team, requiring clear communication, accuracy, and the ability to work under pressure to meet deadlines. The role is permanent and office-based, with standard Monday–Friday hours.