Software Renewals Lead - Drive Growth & Team Excellence

CDW UK; Peterborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading IT solutions provider based in Peterborough is seeking an experienced Software Renewals Team Leader to manage and coach a team responsible for software licensing renewals. The ideal candidate will have a minimum of 3 years of experience in software renewals, a strong understanding of vendor systems, and the ability to maintain high levels of customer satisfaction. This role involves collaboration with multiple internal teams to drive performance and improve processes.

Qualifications

• Minimum 3 years’ experience in Software Licensing or Renewals, ideally within a reseller or distributor environment.
• Proven leadership or team management experience with the ability to motivate and inspire others.
• Strong understanding of vendor portals and quote-to-order processes.

Responsibilities

• Lead and coach the Software Renewals team to achieve performance goals.
• Act as main point of escalation for complex customer queries.
• Monitor performance against KPIs and report to leadership.

Skills

Software Licensing

Team leadership

Stakeholder management

Analytical skills

Communication skills

Problem-solving

Organizational skills

Data management

Tools

Microsoft Navision

CRM Dynamics

Microsoft Office

Job description

A leading IT solutions provider based in Peterborough is seeking an experienced Software Renewals Team Leader to manage and coach a team responsible for software licensing renewals. The ideal candidate will have a minimum of 3 years of experience in software renewals, a strong understanding of vendor systems, and the ability to maintain high levels of customer satisfaction. This role involves collaboration with multiple internal teams to drive performance and improve processes.