Software Renewals Team Leader

CDW UK; Peterborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading IT solutions provider based in Peterborough is seeking an experienced Software Renewals Team Leader to manage and coach a team responsible for software licensing renewals. The ideal candidate will have a minimum of 3 years of experience in software renewals, a strong understanding of vendor systems, and the ability to maintain high levels of customer satisfaction. This role involves collaboration with multiple internal teams to drive performance and improve processes.

Qualifications

• Minimum 3 years’ experience in Software Licensing or Renewals, ideally within a reseller or distributor environment.
• Proven leadership or team management experience with the ability to motivate and inspire others.
• Strong understanding of vendor portals and quote-to-order processes.

Responsibilities

• Lead and coach the Software Renewals team to achieve performance goals.
• Act as main point of escalation for complex customer queries.
• Monitor performance against KPIs and report to leadership.

Skills

Software Licensing

Team leadership

Stakeholder management

Analytical skills

Communication skills

Problem-solving

Organizational skills

Data management

Tools

Microsoft Navision

CRM Dynamics

Microsoft Office

Job description

CDW UK Peterborough, England, United Kingdom

Job Summary

As a Software Renewals Team Leader at CDW, you’ll lead a team of Software Renewals Specialists responsible for delivering exceptional customer service and operational excellence across software licensing renewals. You’ll manage day‑to‑day performance, coach and develop your team, and ensure targets, KPIs, and SLAs are consistently met. This role requires a strong understanding of software renewals processes, vendor systems, and commercial operations. You’ll collaborate closely with Sales, Pre‑Sales, and Vendor partners to identify opportunities for growth, improve processes, and maintain high‑quality service delivery.

What You Will Do

• Lead, motivate, and coach the Software Renewals team to achieve performance goals and maintain high customer satisfaction.
• Act as the main point of escalation and provide solutions to complex customer or operational queries.
• Analyse workloads and ensure fair task distribution and alignment with team output.
• Conduct regular one‑to‑ones, team meetings, and performance reviews.
• Maintain renewals data, track performance against KPIs, and report to Sales and Operations leadership.
• Support quote generation during busy periods and ensure renewals are processed accurately at 90/60/30 days.
• Identify and drive upsell, cross‑sell, and co‑term opportunities within the renewals process.
• Build and maintain strong relationships with internal teams, suppliers, vendors, and partners.
• Lead pipeline calls and quarterly business reviews with key vendors and strategic partners.
• Ensure team accreditations remain current and that onboarding and training materials are maintained.
• Proactively address process gaps or operational challenges, implementing improvements where needed.
• Participate in vendor webinars/events to stay up to date with licensing and renewals developments.

What We Expect of You

• Minimum 3 years’ experience in Software Licensing or Renewals, ideally within a reseller or distributor environment.
• Proven leadership or team management experience with the ability to motivate and inspire others.
• Strong understanding of vendor portals, install base reports, and quote‑to‑order processes.
• Experience with Microsoft Navision, CRM Dynamics, and Microsoft Office.
• Confident communicator with excellent stakeholder management skills at all levels.
• Analytical mindset with high attention to detail and accuracy in data management.
• Strong organisational and problem‑solving skills, capable of prioritising under pressure.
• Ability to gain or hold vendor accreditations such as Citrix (CCSP), VMware (VSP), Adobe (CSP), Broadcom (SSE), and Microsoft (MLSE, MLSS, BVPS).
• Enthusiastic, proactive, and solutions‑oriented with a passion for developing people and improving processes.

We make technology work so people can do great things.

CDW is a leading multi‑brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximise return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW’s AI Applicant Notice.