Software Engineer – CCaaS – Cloud Contact Center - UK

Eventus Solutions Group; Greater London; Remote; GBP 100,000 - 125,000; Full time

Job summary

A leading tech company is seeking a Software Engineer for a remote position. You will support Cloud Contact Center platforms and collaborate with other engineers. The ideal candidate has over 5 years of IVR and ACD development experience, along with knowledge of CXone or similar platforms. This position comes with competitive benefits and a full-time contract.

Benefits

Medical, vision, and dental insurance

Paid time off including holidays and parental leave

Disability insurance

Qualifications

• 5-8+ years of IVR and ACD development experience.
• 4+ years of experience with CXone, Genesys Cloud, Amazon Connect, or similar platforms.
• CRM integration experience is a plus.

Responsibilities

• Support Cloud Contact Center platforms (NICE Cxone).
• Design and develop products and features, unit testing, and bug resolution.
• Collaborate with team members and mentor others.

Skills

IVR and ACD development experience

CXone, Genesys Cloud, Amazon Connect platform experience

CRM integration experience

Education

Bachelor's degree in computer science, IT, or engineering

Job description

Overview

Software Engineer – CCaaS – Cloud Contact Center (Mid to Sr. level) - UK

Location: Remote - England, UK | Travel: up to 10% | Position Type: Fulltime

Navixus (Formerly Eventus Solutions Group) was named the 2024 winner of the Top Certified Implementation Partner by NICE!

Responsibilities

• Support Cloud Contact Center platforms (NICE Cxone) and be involved in all aspects of Cloud technology for the Contact Center.
• Design and development of products and features, unit testing, code reviews, and bug resolution discovered in the QA process.
• Work in both test and production environments and collaborate with Software Engineers, Project Managers, and other team members.
• Mentor others and assist with onboarding and knowledge transfer.

Qualifications for Success

• 5-8+ years of IVR and ACD development experience.
• 4+ years of CXone (preferred), Genesys Cloud, Amazon Connect or other platform experience (Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8).
• CRM integration experience.
• Bachelor's degree in computer science, IT, or engineering preferred.

About Navixus / Tech Mahindra

Eventus Solutions Group, LLC, operating under the brand Navixus has successfully merged with its parent organization, Tech Mahindra. This strategic integration strengthens our operational efficiency, enhances our service offerings, and enables us to deliver greater value to our clients. By combining complementary resources and capabilities, we are better positioned to drive innovation and maintain a competitive edge in the global market.

Navixus aims to help clients navigate through their customer journeys with a holistic 4D approach (Define, Design, Develop and Deploy). This end-to-end solution suite is personalized to meet enterprise customer-facing and back-office requirements.

Compensation & Benefits

The pay for this role is per annum. Navixus (Tech Mahindra) offers benefits including medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Exact offer terms depend on skill level, educational qualifications, experience and location.

Equal Employment Opportunity

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [e-mail].

For more information, visit: Navixus/Tech Mahindra BPS services