Software and Customer Support

Tagtronics; Lancashire; Presencial; GBP 40.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension

25 days' holiday

Descripción de la vacante

TagCare, a software development company serving the homecare sector, is seeking a Software and Customer Support specialist in Darwen, Lancashire. You will lead onboarding, deliver tailored training, and support long-term customer success to help clients maximise the value of our SaaS solutions.

You will build trusted relationships, coordinate with cross-functional teams, and develop training content to improve customer journeys. This is a full-time, office-based role, Monday to Friday, 9am-5pm.

Formación

• Experience in software training, communications, account management, or customer success.
• Experience in SaaS (Software as a Service).
• Strong verbal and written communications, strategic planning, and project management.
• Excellent organisational skills and teamwork.

Responsabilidades

• Onboard all new clients and guide implementation.
• Deliver training for existing customers and develop training content.
• Review customer journeys and identify areas for improvement.
• Assist clients with a consultative, solution-focused approach to challenges.
• Coordinate with team members and third-party providers to stay on track.

Conocimientos

Software training

Communications

Account management

Customer success

Descripción del empleo

Software and Customer Support

Darwen, Lancashire

About Us

TagCare is a software development company that offers solutions for the homecare sector.

Since 2000, we have been developing software and apps to make caring easier, acting as a tailored 'guiding hand' for companies that foster a culture of care and driving forward standards across the care industry.

Last year marked our 25th anniversary.

We are continuously innovating, striving to elevate standards and digital possibilities, enabling those on the frontlines to do their best work.

We're passionate about innovation and the people who use our tools every day, which is why we're now looking to fill a Software and Customer Support role to join our friendly team on a full-time, permanent basis, office-based (Monday to Friday, 9am-5pm).

The Benefits

• Salary of £40,000 DOE
• Pension
• 25 days' holiday, plus bank holidays

If you are a communications, software support, account management, or customer success professional with SaaS expertise, this is the perfect opportunity to join our forward-thinking organisation.

You'll work in a small, dedicated team where no two days are the same, developing your skills in training, communication, and customer success in a vibrant and rewarding environment.

So, if you're ready to advance your career, we'd love to hear from you!

The Role

You will play a key role in supporting our customers and software, helping them get the most out of the system.

You'll take the lead on onboarding all new clients, guiding them through implementation and delivering tailored training to suit their needs. You'll also be vital in supporting long-term success, ensuring customers feel confident and well-equipped to use our products.

Building strong, trusted relationships with your accounts, you'll be the go-to person for advice, product guidance, and support.

Additionally, you will:

• Support clients through every stage of the onboarding journey
• Deliver training for existing customers and help develop useful training content
• Review customer journeys and identify areas for improvement
• Help clients overcome any challenges using a consultative, solution-focused approach
• Co-ordinate with other team members and third-party providers to keep things on track

About You

To be considered for the role as Software and Customer Support, you will need:

• Experience in software training, communications, account management, or customer success
• Experience in SaaS
• Strong skills in verbal and written communications, strategic planning, and project management
• Organisational skills
• To be a team player

Other organisations may call this role Software Support Advisor, Account Manager, Software Account Manager, Customer Relationship Manager, Client Relationship Manager, CRM, Stakeholder Relationship Manager, Client Success Manager, or Customer Service Manager.

Webrecruit and TagCare are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you're ready to help others succeed through great training and expert support, we'd love to hear from you.