Customer Support Specialist

Adria Solutions Ltd; Knutsford; On-site; GBP 26,000 - 38,000; Full time

Job summary

Adria Solutions Ltd is seeking a Customer Support Specialist for a growing software company based in Knutsford. You will respond to customer enquiries, understand requirements and help users maximise product value.

The role emphasizes analyzing feedback and collaborating with product, marketing and other teams to drive improvements. Ideal candidates will have 2–3 years in a customer-facing role, a 2:1+ degree, strong data analysis, and excellent communication.

Qualifications

• 2–3 years in a customer-facing role is essential.
• Bachelor’s degree graded 2:1 or above required.
• Strong data analysis skills to inform decisions.
• Excellent communication and collaboration abilities.
• Ability to understand customer needs and respond with empathy.
• Strong organisational skills and problem-solving approach.

Responsibilities

• Respond to inbound customer enquiries with clear, practical solutions.
• Understand customer requirements and help users make effective use of the products.
• Gather and analyse feedback to identify improvement opportunities.
• Work with product, marketing and other teams to turn insights into action.
• Improve support processes and customer interactions using technology and automation where appropriate.
• Take ownership of issues and coordinate with colleagues to resolve them.

Skills

Customer-facing experience

Data analysis

Communication

Collaboration

Empathy

Organisation

Problem solving

CRM (Salesforce)

Education

Bachelor’s degree (2:1+)

Tools

Salesforce

Job description

Customer Support Specialist – Software

Adria Solutions is recruiting a Customer Support Specialist for a growing technology business whose software is used by customers worldwide.

This opportunity suits someone who enjoys solving problems, building customer relationships and improving how services are delivered. You’ll join a collaborative team where your ideas and customer insights can influence both products and processes.

The role

Your responsibilities will include:

• Responding to inbound customer enquiries and providing clear, practical solutions.
• Understanding customer requirements and helping users make effective use of the products.
• Gathering and analysing feedback to identify opportunities for improvement.
• Working with product, marketing and other teams to turn customer insights into action.
• Improving support processes and customer interactions, using technology and automation where appropriate.
• Taking ownership of issues and coordinating with colleagues to resolve them.

About you

Essential requirements include:

• 2–3 years’ experience in a customer-facing role.
• A bachelor’s degree graded 2:1 or above.
• Strong data analysis skills, with the ability to use insights to inform decisions.
• Excellent communication and collaboration skills.
• The ability to understand customer needs and respond with empathy.
• Strong organisational skills, including prioritising competing demands and seeing tasks through to completion.
• A practical approach to problem-solving and attention to detail.

Experience in cybersecurity or technology would be advantageous, alongside project management, handling complex customer accounts, or using Salesforce or a similar CRM platform.

Why apply?

You’ll join a business that values collaboration, customer service and continuous learning. There’s scope to contribute ideas, improve processes and develop your skills with support from your team.

Customer Support Specialist – Software - Knutsford