Soft Services & Vendor Relations Manager

Jones Lang LaSalle Incorporated; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Jones Lang LaSalle (JLL) in London seeks a proactive Soft Services Manager to oversee the delivery of soft services across multiple sites. The role emphasizes strong vendor management for business services, cleaning, waste, and stationery, with a focus on quality and sustainability.

You will work with IFM teams to ensure contracts are executed per KPI and SLA requirements. Ideal candidates have 6+ years in facilities management, contract ownership experience, and familiarity with EHS systems.

Qualifications

• 6+ years exposure in Facilities Management role in a large commercial organization.
• Experience owning facilities contracts and supplier/contract management.
• Experience with quality, environmental and EHS management systems.
• Accreditations in Facilities Management desirable.
• Educated to degree level or equivalent.
• Ability to work in a collaborative team environment.

Responsibilities

• Manage three key vendor relationships for Business Services, Cleaning, Waste & Recycling, and Stationery & Office Supplies.
• Ensure compliance with IFM vendor management processes and SLAs.
• Drive sustainability and continuous service improvements across sites.
• Coordinate with FM, OSCs and onsite delivery teams to mobilise new sites.
• Maintain high standards of health, safety and environmental compliance.

Skills

Facilities management

Vendor/contract management

Communication skills

IT literacy

Team collaboration

Decision making

Education

Degree or equivalent

Tools

MS Office

Job description

Jones Lang LaSalle (JLL) in London seeks a proactive Soft Services Manager to oversee the delivery of soft services across multiple sites. The role emphasizes strong vendor management for business services, cleaning, waste, and stationery, with a focus on quality and sustainability.

You will work with IFM teams to ensure contracts are executed per KPI and SLA requirements. Ideal candidates have 6+ years in facilities management, contract ownership experience, and familiarity with EHS systems.