Strategic Facilities Manager — Multi-Site Operations (London)

Jones Lang LaSalle Incorporated; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Jones Lang LaSalle (JLL) is seeking a Facilities Manager to oversee a portfolio of London-based offices within a technology-focused client environment. You will lead facility operations across sites, manage budgets, and drive cost efficiency while maintaining high service standards and strong vendor partnerships.

The role emphasizes strategic client engagement, reporting, and continuous improvement, with responsibilities spanning budgeting, compliance, and team leadership across multiple sites

Qualifications

• 5-7 years facilities management experience with progressive responsibility.
• Proven ability to manage facility operations within £500k-£1m revenue range.
• Demonstrated experience with multi-site or complex facility management.
• Advanced client interface and relationship management experience.
• Comprehensive knowledge of building systems and maintenance protocols.
• Advanced proficiency with CMMS and facility management technologies.
• FMNA FM002 Job Description / V001 / January 2026 / J.Fowler
• Strong understanding of health and safety regulations and compliance management.
• Excellent communication, presentation, and organisational skills.
• Experience leading teams and managing contractor relationships.

Responsibilities

• Coordinate complex tenant requirements and lead facility staff and contractor teams.
• Develop and implement facility management programmes that significantly reduce operating costs and increase productivity.
• Oversee multi-site or complex facility operations ensuring quality service delivery within prescribed budgets.
• Lead work assignments for building technicians, vendors, and contractors across expanded portfolio.
• Serve as primary strategic client contact for comprehensive facility management services.
• Lead monthly, quarterly, and annual reporting processes with advanced analytics and recommendations.
• Drive client satisfaction through proactive service delivery, strategic problem-solving, and relationship expansion.
• Maintain comprehensive management systems and implement client policy improvements.
• Lead development and management of capital and expense budgets for medium-scale operations.
• Execute advanced budget forecasting, variance analysis, and financial performance optimisation.
• Interface directly with senior client representatives on strategic financial matters.
• Drive cost optimisation initiatives and identify revenue enhancement opportunities.
• Lead vendor and contractor relationships ensuring compliance and performance excellence.
• Oversee service delivery coordination across multiple locations with minimal operational disruption.
• Implement and maintain enhanced safety and compliance standards.
• Lead contractor performance evaluations and quality assurance programmes.
• Develop and execute annual performance plans while exceeding Key Performance Indicators.
• Lead best practice development and knowledge sharing across the organisation.
• Drive continuous operational improvement initiatives and innovation programmes.
• Lead safety protocols, emergency response procedures, and business continuity planning.

Skills

Facilities management

Budget management

Vendor management

Client relationship management

Team leadership

Health and safety compliance

Communication

Multi-site operations

Contractor management

Tools

CMMS

Facility management software

Job description

Jones Lang LaSalle (JLL) is seeking a Facilities Manager to oversee a portfolio of London-based offices within a technology-focused client environment. You will lead facility operations across sites, manage budgets, and drive cost efficiency while maintaining high service standards and strong vendor partnerships.

The role emphasizes strategic client engagement, reporting, and continuous improvement, with responsibilities spanning budgeting, compliance, and team leadership across multiple sites