Soft Services & Vendor Excellence Manager

Jones Lang LaSalle Incorporated; City of Westminster; Vor Ort; GBP 60.000 - 80.000; Vollzeit

Zusammenfassung

Jones Lang LaSalle Incorporated is seeking a Soft Services Manager to ensure high-quality, consistent delivery of soft services across the IFM portfolio. You will manage key vendor relationships and drive improvements in collaboration with on-site teams.

The role requires 6+ years in facilities management, experience with contracts, and strong EHS knowledge. A degree or equivalent is expected, along with excellent communication and IT skills.

Qualifikationen

• Minimum 6 years plus exposure in a Facilities Management role within a large commercial organisation.
• Experience owning facilities contracts and supplier/contract management.
• Experience with quality, environmental and EHS management systems is essential; related accreditations are desirable.
• Educated to degree level or equivalent.
• Ability to work in a collaborative team environment and engage stakeholders at all levels.
• Strong verbal and written communication, assertiveness and IT literacy.

Aufgaben

• Oversee soft services delivery across multiple vendor relationships (Business Services, Cleaning, Waste & Recycling, Stationery & Office Supplies).
• Ensure compliance with IFM vendor management processes, contracts, KPIs and SLAs.
• Lead in sustainability initiatives within areas of responsibility.
• Collaborate with on-site delivery teams to protect contractual obligations and drive continuous service improvements.
• Build key relationships with Facility Managers and Office Service Coordinators to meet delivery goals.
• Champion standard soft services provision across Global Real Estate & Facilities.

Kenntnisse

Facilities management

Contract management

Quality & EHS systems

Communication (verbal & written)

Team collaboration

Decision making & problem solving

IT literacy

Vendor/contract management

Ausbildung

Degree or equivalent

Jobbeschreibung

Jones Lang LaSalle Incorporated is seeking a Soft Services Manager to ensure high-quality, consistent delivery of soft services across the IFM portfolio. You will manage key vendor relationships and drive improvements in collaboration with on-site teams.

The role requires 6+ years in facilities management, experience with contracts, and strong EHS knowledge. A degree or equivalent is expected, along with excellent communication and IT skills.