Soft Services Lead: Vendor & FM Excellence

Jones Lang LaSalle Incorporated; England; On-site; GBP 65,000 - 110,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Soft Services Manager to oversee the quality and consistency of soft services across the Integrated Facilities Management portfolio. You will work closely with the QBP Soft Services Lead, Procurement and onsite teams to safeguard contractual obligations and drive best practice and innovation across the wider JLL and FM industry.

The role involves managing three key vendor relationships, ensuring EH&S compliance, mobilising new sites with the Sourcing

Qualifications

• Experience in facilities management within a large commercial organisation.
• Experience owning facilities contracts and supplier management.
• Experience with quality, environmental and EHS management systems.
• Relevant accreditations desirable.
• Educated to degree level or equivalent.
• Strong communication and IT literacy.

Responsibilities

• Manage vendor relationships for Business Services, Cleaning, and Stationery.
• Ensure EH&S compliance and consistent service delivery across sites.
• Mobilise new sites with Sourcing Manager and integrate into operations.
• Report against KPIs and SLAs and manage budgets within IFM.
• Drive continuous service improvement and best practice adoption.
• Lead soft services delivery across global facilities management.

Skills

Facilities Mgmt

Vendor management

Sustainability

EHS compliance

Communication

Education

Degree or equivalent

Job description

Jones Lang LaSalle Incorporated is seeking a Soft Services Manager to oversee the quality and consistency of soft services across the Integrated Facilities Management portfolio. You will work closely with the QBP Soft Services Lead, Procurement and onsite teams to safeguard contractual obligations and drive best practice and innovation across the wider JLL and FM industry.

The role involves managing three key vendor relationships, ensuring EH&S compliance, mobilising new sites with the Sourcing