Soft Services Manager

FM Search & Select Ltd; Dundee; On-site; GBP 21,000 - 25,000; Part time

Job summary

FM Search & Select Ltd are recruiting an experienced Soft Services Manager for a large static site in Dundee. The role is part-time, 30 hours per week, at £15.31 per hour. You will oversee on-site cleaning operations and support events while building strong client relationships.

This hands-on, client-facing role requires managing the cleaning team, maintaining high standards, and ensuring health and safety procedures are followed, with IT reporting and strong organisation a must.

Qualifications

• Experience managing cleaning teams within a commercial environment.
• Client-facing management experience.
• Excellent communicator for client meetings.
• Experience carrying out audits and monitoring service standards.
• Highly organised with ability to adapt to changing priorities.
• IT literate and able to generate reports.
• Flexible in working hours; able to work independently.
• Experience supporting or running events is a plus.

Responsibilities

• Manage on-site cleaning team.
• Ensure high cleaning and presentation standards across the site.
• Carry out regular site audits and quality inspections.
• Attend client meetings as the key on-site contact.
• Build and maintain a strong relationship with the client.
• Plan and run events at the venue.
• Coordinate cleaning and soft services around events.
• Manage staffing levels, rotas and day-to-day operational requirements.
• Monitor performance and address any service issues.
• Produce reports and maintain accurate records.
• Use IT systems to manage information, reporting and service delivery.
• Ensure health & safety and company procedures are followed.

Skills

Cleaning management

Client-facing leadership

Audits & quality checks

IT literacy

Time management

Communication

Tools

IT systems

Job description

Part-Time Soft Services Manager – Dundee

Dundee – Static Site

£15.31 per hour

30 Hours per Week | 5 Days Over 7

Permanent, Part-Time

FM Search & Select are working with an established Facilities Management business to recruit an experienced Soft Services Manager for a large static site in Dundee.

This is a varied, highly client-facing position and would suit an experienced cleaning manager who enjoys being hands‑on, building strong relationships and taking ownership of service delivery.

The Role

You will be responsible for managing the day‑to‑day delivery of soft services on site, with a particular focus on cleaning operations, while also supporting the delivery of events held at the venue.

• Managing and supporting the on‑site cleaning team
• Ensuring consistently high cleaning and presentation standards across the site
• Carrying out regular site audits and quality inspections
• Attending client meetings and acting as a key point of contact on site
• Building and maintaining a strong relationship with the client
• Supporting the planning and running of events held at the venue
• Coordinating cleaning and soft services requirements around events
• Managing staffing levels, rotas and day‑to‑day operational requirements
• Monitoring performance and addressing any service issues
• Producing reports and maintaining accurate records
• Using IT systems to manage information, reporting and service delivery
• Ensuring health & safety & company procedures are followed

What We're Looking For

Previous cleaning management experience is essential for this position.

We're looking for someone who is:

• Experienced managing cleaning teams within a commercial environment
• Confident in a client-facing management role
• An excellent communicator who is comfortable attending client meetings
• Experienced carrying out audits and monitoring service standards
• Highly organised and able to manage changing priorities
• IT literate and comfortable using systems and producing reports
• Flexible in their approach to working hours
• Comfortable working independently and taking ownership of the site

Previous experience supporting or running events would be a real advantage, although this isn't essential.

Hours & Package

The position is contracted to 30 hours per week, working 5 days over 7, with an hourly rate of £15.31 per hour.

Due to the nature of the site and the events being held, flexibility is essential. There may be occasions where early starts, evenings or weekend working are required depending on operational and event requirements.

This is a great opportunity for someone looking for a part‑time management position where they can take real ownership of a site while working closely with the client and wider operational team.