Soft FM Performance Manager

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established NHS teaching trust is seeking a dedicated professional to monitor and ensure compliance in soft FM services across its various contracts. This role involves managing service quality, advising on improvements, and fostering strong relationships with service providers. The successful candidate will play a crucial role in maintaining high standards and statutory compliance, ensuring that the Trust meets its service commitments. This is a fantastic opportunity to contribute to a leading healthcare organization, where your efforts will directly impact the quality of care provided to patients.

Qualifications

• Experience in managing service contracts and compliance monitoring.
• Strong analytical skills for evaluating service provider performance.

Responsibilities

• Manage and oversee service quality outcomes for PFI contracts.
• Produce performance reports on service outcomes and compliance.

Skills

Contract Management

Quality Assurance

Communication Skills

Analytical Skills

Audit Compliance

Education

Bachelor's Degree in Management or related field

Tools

Quality Monitoring Systems

Database Management

Job description

To monitor and demonstrate soft FM contract compliance for the Trust's various PFI contracts.

Responsibilities:

1. Manage and oversee the Trust’s interest regarding service and quality outcomes, as detailed in the Project Agreements for Soft FM Services delivered by PFI Service Providers.
2. Advise and keep updated on service improvements in line with current legislation.
3. Promote a culture of quality and monitor soft services across all Trust sites.
4. Ensure statutory requirements and standards are met and incorporated into contracts.
5. Produce and maintain performance reports on service outcomes and contract compliance.
6. Validate information provided by the Project Agreement.
7. Audit and monitor soft services and documentation to verify service provider standards and contract obligations, ensuring a safe healthcare environment.
8. Support the in-house EFM team at Horton Hospital with service reviews for internal monitoring.
9. Develop effective communication and collaborative relationships within the Trust and with service providers.

Additional Responsibilities:

• Ensure high-quality provider services meet Trust specifications, contractual commitments, and comply with health and safety legislation.
• Review, audit, and analyze service provider performance and reports, evaluating outcomes against contractual requirements.
• Implement remedial actions in cases of noncompliance.
• Produce monthly reports on service outcomes, failures, and compliance verification.
• Develop and maintain quality monitoring systems and databases, providing regular reports.
• Act as an interface between service providers and Trust agencies, resolving service interface issues and fostering good relationships.
• Establish networks with end-user representatives, including staff, patients, and external bodies, providing monthly summaries.
• Conduct benchmarking analyses of services and produce related reports.

About Oxford University Hospitals NHS Foundation Trust

One of the largest NHS teaching trusts, providing a wide range of clinical services, medical education, training, and research. Comprising four hospitals: John Radcliffe, Churchill, Nuffield Orthopaedic Centre, and Horton General Hospital. For more information, view OUH At a Glance by OUHospitals - Issuu.

Our values of compassion, respect, learning, delivery, improvement, and excellence define our clinical care and relationships with patients and colleagues.

Contact

For further details or informal visits, contact:

Name: Laura Coulson
Job Title: Head of Soft FM Performance and Quality
Email: [e-mail]
Phone: [phone]