FM Account Manager

TN United Kingdom; High Wycombe; On-site; GBP 35,000; Full time

Job summary

Join a forward-thinking company as an FM Account Manager, where your expertise will be pivotal in managing both hard and soft services. This role focuses on building strong relationships with stakeholders while ensuring compliance and enhancing performance. With a commitment to sustainability and community well-being, you will be part of a dynamic team dedicated to turning waste into valuable resources. Enjoy generous holiday benefits and a range of perks that promote a healthy work-life balance. If you are ready to make a positive impact in a changing environment, this opportunity is for you.

Benefits

25 days holiday plus bank holidays

Biffa Perkz discounts

Cycle2Work scheme

Eco Drive scheme

Staff discount at The Company Shop

Qualifications

• Experience in managing contracts and understanding FM principles.
• Strong communication skills and ability to lead teams effectively.

Responsibilities

• Oversee daily operations of hard & soft services and manage site teams.
• Maintain customer relations through regular meetings and site visits.
• Ensure compliance with health and safety policies and procedures.

Skills

Contract Management

Health and Safety Legislation

Verbal Communication

Written Communication

Forward-Thinking Skills

Education

BIFM Qualification

NEBOSH Qualification

Tools

CAFM Systems

Job description

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Location: Cressex, Mobile Position (Southern Position)

Salary: £35,000 plus company car

A quick look at the role

The FM Account Manager objectives are to build close working relationships with third parties and internal stakeholders, ensure that Biffa maintains a fully compliant estate, implement robust loss prevention strategies, and reduce operational downtime.

The FM Account Manager will continually seek performance improvements and develop a joint strategic agenda with suppliers to monitor and enhance ongoing performance, manage risks, and reduce costs.

We are seeking an experienced FM Account Manager with FM knowledge who is eager to make a positive impact within a changing environment.

Responsibilities:

• Responsible for the daily operation of both hard & soft services, organizing the site team and supply chain to meet contractual outputs and objectives.
• Maintain customer relations through progress meetings, site visits, and referrals.
• Manage a team of soft & hard services contractors and contract support workers to maximize performance.
• Ensure healthy and safe working conditions and regularly review the H&S policy.
• Operate and maintain CAFM systems to manage planned and reactive tasks.

Requirements

• BIFM / NEBOSH Qualification (Desirable)
• Proven track record in contract management (Desirable)
• Good understanding of Health and Safety legislation
• Excellent verbal and written communication skills
• Forward-thinking skills
• Ability to respond to out-of-hours support for operations

Why you will love it at Biffa:

• 25 days holiday plus bank holidays
• Biffa Perkz – discounts on a wide range of items and experiences
• Cycle2Work scheme including insurance, bike discounts, and safety checks
• Eco Drive scheme offering leasing options for electric or hybrid vehicles
• Staff discount at The Company Shop for groceries and more

At Biffa, we are passionate about waste management—turning waste into sustainable power, recycling, and keeping communities clean. Join our team of over 11,000 employees and be part of the UK's leading waste management company.