National Facilities Operations Manager

City Facilities Management Holdings Ltd; Leicester; On-site; GBP 73,000 - 78,000; Full time

Job summary

City Facilities Management Holdings Ltd is seeking a Divisional Operations Manager to lead field teams across sites, delivering world class Hard and Soft FM services while managing resources, budgets and customer relationships. The role requires ensuring compliance with health and safety and delivering on SLA targets.

You will recruit and develop teams, drive performance through training, and provide strategic leadership to meet business goals while maintaining strong client relationships and

Qualifications

• Ideally educated to Degree level or similar in a business or technical discipline.
• Experience as a Regional Manager in retail, leisure or FM sector
• Experience of managing a large and remote team.
• Previous experience of developing client relationships at a stake holder level would be advantageous.
• Strong PC literacy, with experience in extracting, collating and presenting performance data.
• Strong communication skills, both written and verbal.
• Excellent planning, organising, prioritisation and project management skills.
• Strong results focus.
• Accountable for own performance and that of the team.
• Effective problem-solving and decision-making.
• Highly flexible and strategic in approach to managing their business.
• Experience in managing financial budgets with previous P&L responsibility desirable.
• High degree of flexibility in working hours with willingness to work flexible hours over a 24/7 operation.
• High degree of mobility to travel extensively throughout the area.
• Full driving licence

Responsibilities

• To lead and manage field teams to deliver world class service across sites.
• To manage budgets within target and optimise cost while maintaining service.
• To recruit, coach and motivate to optimise performance.
• To ensure divisional training and succession planning.
• To ensure policy and practises are followed and delivered consistently.
• To conduct divisional meetings to drive performance and people management.
• To support and guide direct reports.
• To provide excellent customer service and relationships.
• To analyse performance data and identify improvement opportunities.
• To coordinate capital plans and asset replacement with the customer.
• To lead delivery of service standards across sites.

Skills

Leadership

Budget management

Strategic thinking

Stakeholder relationships

Performance data analysis

Communication skills

Project management

Problem solving

Adaptability

Travel willingness

Driving licence

Education

Degree or equivalent

Tools

MS Office

Job description

City Facilities Management Holdings Ltd is seeking a Divisional Operations Manager to lead field teams across sites, delivering world class Hard and Soft FM services while managing resources, budgets and customer relationships. The role requires ensuring compliance with health and safety and delivering on SLA targets.

You will recruit and develop teams, drive performance through training, and provide strategic leadership to meet business goals while maintaining strong client relationships and