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Sodexo Ltd; Telford; On-site; GBP 52,000 - 70,000; Full time

Benefits offered by this job

Employee Assistance Programme

24/7 virtual GP & lifestyle rewards

Discounts for you & family

Financial tools & retirement plan

Job summary

Sodexo Ltd is seeking an experienced Facilities Manager to lead Soft FM services at our HMRC Telford site, ensuring safe and compliant delivery.

You will oversee day-to-day operations, driving quality, performance and client satisfaction, while coordinating with Hard FM and wider operations teams. Strong leadership and financial acumen are essential for success.

Qualifications

• Facilities Management experience, ideally across Soft FM and with exposure to Hard FM.
• Strong leadership, client management and financial acumen.
• Knowledge of Health & Safety compliance and audits.
• Experience coaching and developing teams.
• Contract and vendor management.

Responsibilities

• Lead the day-to-day delivery of Soft FM services across the site.
• Ensure all services meet contractual, statutory, Health & Safety and quality requirements.
• Manage, coach and develop teams to deliver high standards of service.
• Monitor service performance, KPIs, audits and compliance.
• Manage budgets, costs and resources effectively.
• Build and maintain strong relationships with clients, customers, suppliers and stakeholders.
• Support the Hard FM team with an understanding of technical services.
• Ensure the site remains audit-ready and compliant.
• Oversee risk assessments, safe systems of work, contractor controls and site procedures.
• Identify opportunities for service improvement, innovation and efficiency.
• Ensure appropriate training, documentation and processes are in place.
• Respond effectively to incidents, operational issues and changing business requirements.

Skills

Facilities Management

People management

Leadership

Budget management

Client relationship management

Health & Safety

Risk assessment

Commercial awareness

Communication skills

Education

ISO Internal Auditor certification

Job description

Plan Your Journey | Traveline - the destination you should input is TF3 4LR

Job Introduction

We are looking for an experienced Facilities Manager to lead the delivery of Soft Facilities Management services across our HMRC Telford site.

You will have operational responsibility for ensuring services are delivered

safely, compliantly, efficiently and to the required standards, while working closely with the Hard FM and wider operations teams.

The role requires a strong leader with excellent client management, people management and commercial awareness, alongside an understanding of Technical Services.

What you’ll do:

• Lead the day-to-day delivery of Soft FM services across the site.
• Ensure all services meet contractual, statutory, Health & Safety and quality requirements.
• Manage, coach and develop teams to deliver high standards of service.
• Monitor service performance, KPIs, audits and compliance.
• Manage budgets, costs and resources effectively.
• Build and maintain strong relationships with clients, customers, suppliers and stakeholders.
• Support the Hard FM team with an understanding of technical services.
• Ensure the site remains audit-ready and compliant.
• Oversee risk assessments, safe systems of work, contractor controls and site procedures.
• Identify opportunities for service improvement, innovation and efficiency.
• Ensure appropriate training, documentation and processes are in place.
• Respond effectively to incidents, operational issues and changing business requirements.

What you bring:

• Previous

Facilities Management experience, ideally across both Soft and Hard Services.

• Proven experience managing and developing teams.
• Strong leadership, coaching and communication skills.
• Good commercial and financial awareness, including budget management.
• Excellent interpersonal and client relationship skills.
• Ability to manage competing priorities and deliver against contractual requirements.
• Strong understanding of Health & Safety, compliance and operational standards.
• Risk Assessment qualification.
• ISO Standards Internal Auditor certification.
• Previous Hard FM experience.

What we offer:

Workingwith Sodexo is more than a job; it’s a chance tobe part of somethinggreater. You’ll belong in a company and team that values youforyou;you’ll act with purpose and have an impact through your everydayactions; and you’ll be able to thrive in your own way. In addition, we offer:

• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications