Social Welfare Adviser

Citizens Advice Gateshead; Gateshead; On-site; GBP 26,000 - 27,000; Full time

Job summary

Citizens Advice Gateshead is seeking a Social Welfare Contact Centre Adviser to help local residents with welfare benefits, housing, energy and money advice. You will join a supportive team delivering accurate information and compassionate guidance across multiple channels.

The role offers a 7-day service model, flexible hours (full or part-time), and a commitment to social change and equality. Training will be provided to develop expertise in complex welfare issues and person-centred support.

Qualifications

• Excellent communication skills.
• Experience advising on complex welfare issues.
• Willingness to learn through training and adapt to new guidance.

Responsibilities

• Provide tailored social welfare advice by phone on benefits, employment, money, housing and energy.
• Advise on complex issues and participate in training to gain required knowledge.
• Deliver compassionate support aligned with the charity's values and standards.

Skills

Communication

Phone-based advisory

Complex issue advice

Job description

Social Welfare Adviser

25,880.00 ~ 26,607.00 GBP annually

Location Davidson Building Swan Street Gateshead Tyne & Wear NE8 1BG United Kingdom

This job ends on 23 October 2026

Are you an excellent communicator with a passion for helping others? We have the perfect opportunity !

About the role

As a Social Welfare Contact Centre Adviser, you will join one of our teams providing social welfare advice to local residents. You will play a key role in our mission to promote equality and social change.

What you'll be doing

You will handle inquiries primarily through phone contact offering tailored advice on a wide range of social welfare issues including welfare benefits, employment, money advice, community care, energy, and housing. We are seeking someone with experience in advising on complex issues. We will provide you with training so you are able to gain the knowledge you will require to excel in this role.

Your commitment to our charity’s values will be vital in providing the best possible support to our clients.

Suitable candidates will be invited to a meet the team day experiencing first hand what we do! If you have the skills to provide exceptional advice and support through various channels we would love to find out what you would bring to the role.

START DATE:

30th November 2026

HOURS:

Full time/Part time will be considered. Hours worked Monday - Sunday to support 7-day service

Social Welfare Contact Centre Adviser Role Profile - May 26 (1) (2).pdf