Social Welfare Adviser

Citizens Advice Ltd; Gateshead; On-site; GBP 26,000 - 36,000; Full time

Job summary

Citizens Advice Ltd in Gateshead is seeking a Social Welfare Contact Centre Adviser to join a busy team delivering welfare guidance to local residents. You will handle national and local welfare queries by phone, offering tailored advice on benefits, housing, energy, debt and employment while upholding the charity’s values.

Full time or part time contracts considered; training is provided to develop knowledge and confidence.

Qualifications

• Experience in advising on complex welfare issues.
• Willingness to learn and apply training provided.

Responsibilities

• Handle inquiries primarily via phone, offering tailored advice on welfare benefits, employment, money guidance, housing and energy.
• Provide support to local residents while upholding the charity's values.
• Participate in a team environment and engage in a meet-the-team day to understand the charity's work.

Skills

Excellent communication

Advice on complex welfare issues

Phone-based advisory

Job description

Are you an excellent communicator with a passion for helping others?

We have the perfect opportunity!

About the role

As a Social Welfare Contact Centre Adviser, you will join one of our teams providing social welfare advice to local residents. You will play a key role in our mission to promote equality and social change.

What you'll be doing

You will handle inquiries primarily through phone contact offering tailored advice on a wide range of social welfare issues including welfare benefits, employment, money advice, community care, energy, and housing. We are seeking someone with experience in advising on complex issues. We will provide you with training so you are able to gain the knowledge you will require to excel in this role.

Your commitment to our charity's values will be vital in providing the best possible support to our clients.

Suitable candidates will be invited to a meet the team day experiencing first hand what we do! If you have the skills to provide exceptional advice and support through various channels we would love to find out what you would bring to the role.

START DATE: 30th November 2026

HOURS: Full time/Part time will be considered.

Hours worked Monday - Sunday to support 7-day service