Fraud and Cyber Crime Advisor

Cyber UK; United Kingdom; Remote; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Fortnightly pay

Private healthcare

Job summary

Concentrix is looking for a fraud and cyber crime advisor to work from home, supporting callers with compassion and accuracy. You will be the first point of contact, listening, recording and reporting details for potential investigations.

Training will be provided; vetting (NPPV Level 2) is required. The role is 40 hours per week (Mon-Sun, 8am-8pm) with a salary of £26,520, rising to £27,435.20 after probation, plus bonus potential and private healthcare options.

Qualifications

• Active listening and probing questions to gather accurate information.
• Strong IT and systems literacy for multi-platform reporting.
• Ability to stay calm and professional when handling sensitive calls.

Responsibilities

• Handle inbound calls from callers of fraud and cyber crime.
• Record reports accurately and gather key information for investigations.
• Escalate cases when needed and ensure proper support to callers.

Skills

Listening skills

Questioning skills

IT skills

Attention to detail

Job description

This work-from-home opportunity as a fraud and cyber crime advisor, offers a meaningful way to support callers of fraud and cyber crime. As the first point of contact, you’ll be speaking with individuals who’ve experienced distressing situations, gathering the key information needed for potential investigations — all with professionalism, care, and attention to detail.You’ll be taking inbound calls from callers, listening closely to their experiences, and recording their reports accurately. While this isn’t an investigative role, the information you collect may be used in court proceedings, so precision and thoroughness are essential. Some calls may involve sensitive or emotional content, which is why strong listening and questioning skills are so important — as is your ability to remain calm, compassionate, and focused throughout every call.You’ll be working across multiple systems, so solid IT skills are a must. You’ll also be responsible for escalating cases when necessary, ensuring that every caller receives the right level of support and that no detail is overlooked.To help you succeed, a dedicated training team will guide you through a comprehensive onboarding program. You’ll receive all the tools and knowledge you need, along with a supportive nesting period where you’ll ease into the role with extra guidance and on-the-job coaching.

Requirements for the role:

• You will be required to complete vetting in accordance with Non-Police-Personal Vetting (NPPV) Level 2 to be successful in this position. Support will be given in completing this vetting, however, please be aware that you can not be offered this role without completion of this.

• You do not need to have worked in a call centre previously, as full training will be given, however, some experience in customer service is preferred.

• Good internet speed, a minimum of 10mgps, and a private dedicated line are essential for this work from home opportunity and you must use a wired connection via ethernet cable, use of WiFi is not permitted.

• You must have a private space to work at home, free from distractions and providing security for our caller information.

What’s in it for you:

• 40 hour per week permanent contract (5/7 days Monday-Sunday between 8am-8pm)

• A yearly salary of £26,520, raising to £27,435.20 after you pass probation (6 months)

• Bonus potential of up to £200 per quarter – based on attendance and quality KPI measures

• Fortnightly pay

• Benefits and discounts with local and national partners

• A range of private healthcare and dental plans available.

• Engagement activities, such as virtual fitness classes for all employees, run by qualified instructors and many more.

*This level of vetting will require you to be a continuous resident in the UK for at least the last 3 years**Failure to complete vetting and provide full disclosure as required, will delay your vetting and/or withdraw our offer of employment to you.Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.