Social Housing Repairs Scheduler - Maternity Cover

City Site Solutions Ltd; Uxbridge; Sur place; GBP 28 000 - 38 000; Plein temps

Résumé du poste

City Site Solutions Ltd in London is seeking a Contract Support Officer for maternity cover (9–12 months) to support social housing repairs and maintenance activities. The role is office-based, Monday to Friday, and involves coordinating repairs, scheduling trades, and maintaining contract records.

The successful candidate will manage tenant communications, monitor progress, and ensure KPI and SLA targets are met, with a proactive, organised approach in a fast-paced environment.

Qualifications

• Experience in administrative, scheduling or contract support roles.
• Experience in social housing repairs or property maintenance is advantageous.
• Excellent organisational and multitasking skills.
• Strong communication and customer service abilities.
• Proficient IT skills and use of job management systems.
• Ability to prioritise workloads and work under pressure.

Responsabilités

• Plan, schedule and coordinate responsive repairs and maintenance works.
• Manage trades operatives' diaries and allocate jobs by urgency.
• Liaise with tenants to arrange and confirm appointments.
• Handle calls and respond to enquiries professionally.
• Monitor progress and update contract management systems.
• Raise purchase orders and maintain accurate records.
• Communicate with Contract Manager and clients regularly.

Connaissances

Administration

Scheduling

Customer service

Communication

IT skills

Outils

MS Office

Job management system

Description du poste

City Site Solutions Ltd in London is seeking a Contract Support Officer for maternity cover (9–12 months) to support social housing repairs and maintenance activities. The role is office-based, Monday to Friday, and involves coordinating repairs, scheduling trades, and maintaining contract records.

The successful candidate will manage tenant communications, monitor progress, and ensure KPI and SLA targets are met, with a proactive, organised approach in a fast-paced environment.