Planner - Social Housing

Build Recruitment Limited; Royal Borough of Kingston upon Thames; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Development opportunities

Competitive salary

25 days holiday plus bank holidays

EV schemes

Job summary

Build Recruitment Limited in Kingston is seeking a Repairs Planner to oversee scheduling of repairs and planned works within the social housing portfolio.

You will manage operatives and subcontractors, monitor KPIs, ensure appointments are met, and coordinate materials, with a focus on customer service and efficient delivery. This is a fast-paced role requiring strong organisational and IT skills and daily cross-team liaison.

Qualifications

• Experience in planning, scheduling, coordination, or contract administration, ideally within social housing, construction, or repairs and maintenance.
• Strong understanding of responsive repairs processes, contractor management, and performance-driven service delivery.
• Excellent organisational skills with the ability to manage a high-volume workload and adapt to changing priorities.
• Confident communicator with strong customer service skills and the ability to engage professionally and empathetically with residents.
• Proficient in IT systems, including Microsoft Office and job management/scheduling software
• Ability to interpret and work with performance data, KPIs, and operational reports.

Responsibilities

• Day-to-day planning of operatives to ensure all jobs are allocated and attended.
• Reviewing jobs, feeding back into reports, and raising risks to Operations.
• Ensuring appointments are met with correct allocation, materials, and staff.
• Maintain customer experience by updating residents and stakeholders.
• Allocate and monitor bookings ahead of appointments; manage diary entries.
• Daily tracking of jobs, PDA usage, notes, and FOWs/SORs.
• Review diaries to ensure timely appointments and COP closure with FOWs.
• Promptly allocate emergencies and manage urgent responses within 2 hours.
• Monitor overdue orders and absence levels to ensure completion.
• Coordinate with subcontractors and communications for changes.
• Coordinate materials and advise engineers/supervisors as needed.
• Book-in VO’s/Quoted FOWs via admin and Operations approval.
• Reallocate annual leave, sickness, training, and vehicle issues as required.
• Update Dynamics with action notes; collaborate with Planning Supervisor.
• Cover AL or sickness with other planners or call centre during peak times.
• Review Repairs Inbox and raise jobs within 48 hours.

Skills

Planning

Scheduling

Coordination

Contract administration

Stakeholder communication

IT systems

KPIs

Problem solving

Customer service

Tools

Microsoft Office

Job management software

Job description

We are currently recruiting for a Repairs Planner to join our team in located in Kingston.

Role Overview:

The Planner is responsible for overseeing the effective scheduling, resource planning, and logistical coordination of the organisation’s repairs, maintenance, and planned works within the social housing portfolio.

Responsibilities:

• Day-to-day planning of the operatives (direct and subcontractors) to ensure all jobs are adequately allocated, attended, FOW raised, jobs re-booked or closed off as necessary.
• Reviewing jobs on the system and feeding back into reports as well as raising any risks to Operational Management.
• Ensuring all appointments booked are met on time with correct allocation, operative and materials required.
• Jobs booked with residents always updated to ensure a positive customer experience.
• Checking/ allocating all booked jobs ahead of appointments.
• Daily tracking of jobs and PDA usage (Ops accepting, closing jobs, adding notes, FOWs, SORs etc.)
• Ensure all Ops diaries are reviewed to ensure appointments are met and closed off with FOWs at COP.
• Ensure all emergencies are appointed and allocated promptly (2 hours attendance) throughout the day
• Daily Monitoring of jeopardy to ensure no jobs are booked out of target and monitor absence levels to ensue all jobs are completed.
• Daily monitoring of overdue orders. No more than 20 overdue jobs at any one time.
• Liaising and calling back completion sheets from subcontractors.
• Monitor allocations of work when cancellations occur (no operative should be waiting longer then 15minutes).
• Materials coordination as and when required. Advising engineers / supervisors.
• Book-in authorised VO’s/Quoted FOWs (passed via admin team and authorised by Operations team)
• Booking/re-allocating operative annual leave, sickness, training, TBT, van breakdown etc.
• Updating Dynamics with notes of action etc
• Cooperating with the planning supervisor and teammates as and when required
• Working with other teams/operatives/Subcontractors to cover another planner / call Centre advisors’ AL, sickness and at busy times of the day
• Ensuring Repairs Inbox is regularly reviewed and all jobs raised within 48 hours.

You Will Need:

• Experience in planning, scheduling, coordination, or contract administration, ideally within social housing, construction, or repairs and maintenance.
• Strong understanding of responsive repairs processes, contractor management, and performance-driven service delivery.
• Excellent organisational skills with the ability to manage a high-volume workload and adapt to changing priorities.
• Confident communicator with strong customer service skills and the ability to engage professionally and empathetically with residents.
• Proficient in IT systems, including Microsoft Office and job management/scheduling software
• Ability to interpret and work with performance data, KPIs, and operational reports.
• Strong problem-solving skills with the ability to remain calm and effective in a fast-paced, reactive environment.

We Will Provide:

• Excellent development and progression opportunities
• Competitive Salary
• 25 days holiday, plus bank holidays
• Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions]
• Life Assurance cover
• Wellbeing Resources and Counselling services
• Retail & Lifestyle Discount Platform
• Enhanced Family Leave Provisions
• Recognition initiatives and awards
• Occupational Sick Pay

Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.