Social Housing Call Handler: Repairs & Resident Support

Confidential; Crawley; Vor Ort; GBP 22.000 - 25.000; Vollzeit

Zusammenfassung

Confidential is seeking a Social Housing Call Handler to join a busy property services team in Crawley. You will be the first point of contact for residents, handling enquiries and coordinating repairs and maintenance bookings.

This role is office-based, 40 hours per week, temporary to permanent. A strong focus on customer service, clear communication, and accurate data-entry is essential to succeed in this role.

Qualifikationen

• Previous experience in a call centre or customer service role.
• Experience in social housing, property services, repairs or maintenance is desirable.
• Excellent verbal and written communication skills.
• Professional telephone manner and strong organisational skills.
• Accurate data-entry and good IT skills.

Aufgaben

• Handle a high volume of inbound calls from residents and customers.
• Respond to queries relating to repairs, maintenance and housing services.
• Log and update repair requests on internal systems.
• Book and coordinate appointments for repairs and property services.
• Liaise with residents, contractors and internal teams to resolve queries.
• Provide regular updates to residents regarding outstanding repairs and appointments.
• Deal with complaints and escalated issues where appropriate.
• Ensure all calls and customer interactions are recorded accurately.
• Provide a professional and helpful service at all times.
• Work as part of a wider property services and customer service team.

Kenntnisse

Call centre experience

Customer service

Communication skills

Data entry

IT skills

Jobbeschreibung

Confidential is seeking a Social Housing Call Handler to join a busy property services team in Crawley. You will be the first point of contact for residents, handling enquiries and coordinating repairs and maintenance bookings.

This role is office-based, 40 hours per week, temporary to permanent. A strong focus on customer service, clear communication, and accurate data-entry is essential to succeed in this role.